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For Companies At a Glance
- Tasks: Develop innovative solutions on ServiceNow for critical UK services.
- Company: Join DWP Digital, the UK's largest government department.
- Benefits: Competitive pay, generous leave, hybrid working, and professional development.
- Why this job: Make a real impact on services used by millions every day.
- Qualifications: Experience in ServiceNow and strong leadership skills required.
- Other info: Recognised for diversity and inclusion, with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join DWP Digital as a ServiceNow Developer and use your expertise to develop innovative solutions on a platform that underpins critical services. We are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We would love you to join us.
What skills, knowledge and experience will you need?
- Proven experience delivering new or enhanced ServiceNow functionality at scale, improving user experience and operational efficiency.
- Able to work effectively in a fast-paced environment, managing priorities, adapting to change and delivering high-quality outcomes in Agile teams or independently.
- Strong leadership, taking ownership of platform areas and guiding technical decisions to maintain high development standards.
- Proactive problem solver, identifying issues early and offering clear, practical technical solutions.
- Solid understanding of Agile practices, contributing effectively to sprints, ceremonies and iterative delivery.
You and your role
As a ServiceNow Developer in DWP, you will play a key role in enhancing and expanding one of the largest ServiceNow installations in Europe. You will work within a collaborative delivery team to design, develop and implement new features and improvements across a wide range of ServiceNow modules used by over 120,000 colleagues. You will be responsible for delivering high-quality configuration and functionality in line with DWP Place development standards, completing assigned work efficiently, and escalating issues when needed. You will create and maintain technical documentation, carry out peer reviews, and act as a subject matter expert within your specialist areas. The role also involves guiding and mentoring junior team members, showing initiative in solving problems, and contributing to an Agile, fast-paced environment. Supporting your professional growth, DWP will provide access to training to help you further develop your ServiceNow expertise.
Details
- Hybrid Working: We work a hybrid model - you will spend some time working at home (40%) and some time collaborating face to face in a hub (60%).
- Pay: We offer competitive pay for this role of up to £46,547, with a Digital Allowance of up to £5,895 available for exceptional candidates.
- Pension: You will get a brilliant civil service pension with employer contributions of 28.97%, worth over £12,876 per year.
- Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You will also get all the usual public holidays.
Benefits
- Time off volunteering and charitable giving.
- Bring your authentic self to work with 'I Can Be Me in DWP'.
- Discounts and savings on shopping, fun days out and more.
- Interest-free loans to buy a bike or a season ticket, so it is even easier for you to get to work and start making a difference.
- Professional development, coaching, mentoring and career progression opportunities.
Awards and culture
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
Process
We know your time is valuable, so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There will be full instructions when you click through.
- Interview: a single stage interview online.
Click Apply for more information and to start your application.
Operations Technical Service Manager in Manchester employer: Graphics Unlimited (Vic) Pty Ltd
Contact Detail:
Graphics Unlimited (Vic) Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Technical Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former DWP employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you insights that you won't find anywhere else.
✨Tip Number 2
Prepare for your interview by diving deep into ServiceNow functionalities. Brush up on your knowledge of Agile practices and be ready to discuss how you've improved user experience in past roles. Show us you know your stuff!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you articulate your thoughts clearly and confidently, especially when discussing technical solutions and problem-solving scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the DWP team. Let’s get you started on this exciting journey!
We think you need these skills to ace Operations Technical Service Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of ServiceNow Developer. We want to see how you can bring fresh ideas and innovative solutions to the table!
Showcase Your Experience: Don’t just list your previous roles; explain how you've delivered new or enhanced ServiceNow functionality. We love seeing concrete examples of how you've improved user experience and operational efficiency in your past work.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what you want to convey about your skills and experiences.
Apply Through Our Website: Remember to apply through our website for a smoother process! It’s the best way to ensure your application gets the attention it deserves, and we’re excited to see what you bring to the team.
How to prepare for a job interview at Graphics Unlimited (Vic) Pty Ltd
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss specific functionalities you've delivered and how they improved user experience. Highlight any innovative solutions you've implemented, as this will show your expertise and problem-solving skills.
✨Show Off Your Agile Experience
Since the role involves working in Agile teams, be prepared to talk about your experience with Agile practices. Share examples of how you've contributed to sprints and ceremonies, and how you've adapted to changes in a fast-paced environment. This will demonstrate your ability to thrive in their dynamic setting.
✨Leadership is Key
As a potential leader in the team, it's important to showcase your leadership skills. Discuss instances where you've taken ownership of platform areas or guided technical decisions. Mention how you've mentored junior team members, as this aligns with the collaborative culture they value.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in previous roles and how you identified issues early on. Be ready to offer clear, practical solutions you've implemented, as this will highlight your proactive approach and technical expertise.
