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For Companies At a Glance
- Tasks: Assess digital services and ensure they meet user needs and standards.
- Company: Join DWP Digital, transforming access to essential services for millions.
- Benefits: Competitive pay, generous holidays, flexible hours, and a strong pension scheme.
- Why this job: Make a real impact on digital services while enjoying a great work-life balance.
- Qualifications: Strong communication skills and experience in assurance assessments.
- Other info: Opportunities for professional development and a diverse, inclusive workplace.
The predicted salary is between 40000 - 49000 £ per year.
Pay of £44,447 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
DWP Digital is transforming how millions of people access essential services. We are building modern, responsive digital solutions that make it quicker, easier and more cost-effective for people to get the support they need. We are focused on building and running innovative digital technology solutions that meet and respond to the changing needs and expectations of millions of people.
What skills, knowledge and experience will you need?
- Ability to plan and deliver assurance assessments, clearly report risks and non-compliance with standards, and drive corrective actions.
- Analyse assessment results to identify recurring issues and improve compliance and efficiency.
- The ability to communicate clearly and adapt to different audiences whilst increasing awareness of organisational standards and processes.
- Experience of building strong, collaborative relationships across small and large-scale organisations, to influence service design and delivery.
- Demonstrates sound analysis by drawing on credible evidence, documentation, and expert input.
- Makes confident, balanced decisions - even amid uncertainty - ensuring user impacts are fully considered.
- Proven ability to demonstrate strong leadership, including the confidence to lead assessments, manage discussions, and keep assessments on track.
You and your role
DWP's Service Standard Assurance team make sure the needs of users are really understood and are appropriately reflected in the design and delivery of brilliant digital services. You will assess services, communicate outcomes, and champion the Service Standard across DWP Digital and the wider government community. You will play a key role as an ambassador of the Service Standard Assurance and actively contribute in a range of forums, meetings, networks, conferences and online communities to increase its eminence. You will use the right method and approach and produce reports for senior leaders which describe the readiness of individual services to proceed to the next stage of their digital journey. You will have ample opportunity for professional development, including gaining qualifications and cross-government collaboration, as well as forging strategic relationships across DWP and wider government, influencing service design and delivery at scale.
Details
- Location: You will join us in one of our brilliant digital hubs Blackpool, Leeds, Manchester or Newcastle-upon-Tyne, whichever is most convenient for you.
- Hybrid Working: We work a hybrid model - you will spend some time working at home and some time collaborating face to face in a hub.
- Pay: We offer competitive pay of £44,447.
- Pension: You will get a brilliant civil service pension with employer contributions worth 28.97%.
- Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You will also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
And We Have An Award-winning Environment And Culture
- DWP have been recognized as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards
Process
We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There will be full instructions when you click through.
- Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
Digital Service Assessor in Manchester employer: Graphics Unlimited (Vic) Pty Ltd
Contact Detail:
Graphics Unlimited (Vic) Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Service Assessor in Manchester
✨Tip Number 1
Get to know the DWP Digital vibe! Research their projects and values so you can chat about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about transforming digital services.
✨Tip Number 2
Practice your communication skills! Since you'll need to adapt your style for different audiences, try role-playing with a friend or family member. This will help you feel more confident when discussing your ideas and experiences in the interview.
✨Tip Number 3
Network like a pro! Connect with current DWP employees on LinkedIn or attend relevant events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're serious about joining the DWP Digital team and ready to make a difference.
We think you need these skills to ace Digital Service Assessor in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Digital Service Assessor. We want to see how you can contribute to our mission at DWP Digital!
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your ability to convey complex ideas simply. We love seeing candidates who can adapt their message for different audiences!
Highlight Your Leadership Experience: Don’t forget to mention any leadership roles or experiences you've had. We’re looking for someone who can confidently lead assessments and manage discussions, so show us what you've got!
Apply Through Our Website: Remember to apply through our website for a smooth application process. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Graphics Unlimited (Vic) Pty Ltd
✨Know Your Stuff
Make sure you understand the role of a Digital Service Assessor inside out. Familiarise yourself with DWP's Service Standard and think about how your skills in planning, delivering assessments, and reporting risks can contribute to their mission. Be ready to discuss specific examples from your past experiences that demonstrate these abilities.
✨Communicate Clearly
Since this role involves communicating outcomes and influencing service design, practice articulating your thoughts clearly. Tailor your language to suit different audiences, whether they’re technical teams or senior leaders. You might even want to prepare a few key points or stories that showcase your communication skills.
✨Build Relationships
DWP values collaboration, so think about how you can demonstrate your ability to build strong relationships. Prepare examples of how you've worked with diverse teams in the past, and be ready to discuss how you can influence service delivery positively within the organisation.
✨Show Leadership Skills
Even if you're not in a formal leadership position, you can still showcase your leadership qualities. Think about times when you've led discussions or kept projects on track. Be prepared to share how you handle uncertainty and make balanced decisions, especially when user impacts are at stake.