Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Desktop team to enhance service management and performance.
- Company: Join DWP, the UK's largest government department, making a real impact daily.
- Benefits: Enjoy hybrid working, flexible hours, 26-31 days holiday, and a generous pension.
- Why this job: Be part of an award-winning culture focused on innovation and personal growth.
- Qualifications: Strong leadership skills, ITIL experience, and familiarity with desktop technologies required.
- Other info: Opportunity for volunteering time off and authentic self-expression in the workplace.
The predicted salary is between 58000 - 82000 £ per year.
Join to apply for the Lead IT Service Manager role at Graphics Unlimited (Vic) Pty Ltd.
Get AI-powered advice on this job and more exclusive features.
Paying £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
DWP. Digital with Purpose.
We are looking for a Lead IT Service Manager to join our Desktop Leadership team. You will set the vision and strategy for service management, ensuring processes are managed and maturing.
Our DWP Digital teams use innovative ideas and leading-edge technology to build and maintain digital solutions used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK\’s largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions.
The scale of our work is extraordinary, the problems we solve are complex, and our purpose is unique. We\’d love you to join us.
What skills, knowledge, and experience will you need?
- Strong leadership and interpersonal skills to inspire and manage teams, fostering a culture of continuous improvement and innovation in Performance Management.
- Experience in building effective relationships with senior Business, Suppliers, and IT managers.
- Understanding of \’Route to Live\’ concepts regarding environments and environment management (Dev/Test/Systems Integration/LIVE).
- Familiarity with Desktop technologies (W365, Intune) related to IT Service Operations and Service Management (e.g., ServiceNow/BMC) and AI/ML platforms and automation technologies.
- Experience in problem-solving techniques, applying analytical thinking to complex challenges, and effective communication of data and strategies.
- Experience in a lead ITIL / ITOM Service Management role within a Desktop Environment, driving strategic vision and managing cross-functional teams to achieve operational goals.
Your role
This role is part of our Desktop Leadership team, with broader responsibilities in leading the Desktop Environments Function.
As a Lead IT Service Manager, you will lead our Desktop team to provide live support across all services, particularly leading our New Environments team to develop an enhanced performance management model for this new service.
You will collaborate with engineering teams and Product Owners to ensure services are maintained and secure, overseeing performance, patching, finops, and resilience of live services.
Details, Wages, Perks
Location: Join us at our digital hubs in Blackpool or Manchester, whichever is most convenient.
Hybrid Working: A hybrid model with some days at home and some face-to-face in the hub.
Pay: Up to £72,664.
Pension: Civil service pension with employer contributions of 28.97%, up to £21,050 per year.
Holidays: Starting at 26 days, rising to 31 days, plus up to 3 extra days off per month on flexi-time and public holidays.
Benefits include:
- Award-winning culture: Employer of the Year 2023, Founders Award for Outstanding Digital Leadership 2023.
- Flexible hours and policies.
- Time off for volunteering and charitable activities.
- \’I Can Be Me in DWP\’ for authentic self-expression.
- Discounts, savings, interest-free loans, sports, social activities, and professional development opportunities.
Application process
Two stages: Apply via Civil Service Jobs with full instructions, and a single online interview.
Click apply for more information and to start your application.
#J-18808-Ljbffr
Lead IT Service Manager employer: Graphics Unlimited (Vic) Pty Ltd
Contact Detail:
Graphics Unlimited (Vic) Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead IT Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends in IT service management, particularly around Desktop technologies like W365 and Intune. This knowledge will not only help you during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the IT service management space, especially those who have experience in government or large-scale organisations. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've fostered a culture of continuous improvement in past roles. Be ready with specific examples that highlight your ability to inspire teams and drive performance.
✨Tip Number 4
Understand the 'Route to Live' concepts and be prepared to explain how you would apply these in managing environments. This will show your depth of knowledge and readiness to tackle the challenges of the role.
We think you need these skills to ace Lead IT Service Manager
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Lead IT Service Manager position at Graphics Unlimited. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your leadership experience and any previous roles in IT service management. Use specific examples to demonstrate how you've successfully managed teams and improved service processes.
Showcase Technical Skills: Mention your familiarity with Desktop technologies and IT service management tools like ServiceNow or BMC. Highlight any experience with AI/ML platforms and automation technologies, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for the role and the organisation. Discuss how your vision aligns with the company's goals and how you can contribute to their success.
How to prepare for a job interview at Graphics Unlimited (Vic) Pty Ltd
✨Showcase Your Leadership Skills
As a Lead IT Service Manager, strong leadership is crucial. Be prepared to discuss your experience in managing teams and fostering a culture of continuous improvement. Share specific examples of how you've inspired your team and driven performance.
✨Demonstrate Your Technical Knowledge
Familiarity with Desktop technologies and IT Service Management tools is key for this role. Brush up on your knowledge of W365, Intune, and platforms like ServiceNow or BMC. Be ready to explain how you've used these technologies in past roles.
✨Prepare for Problem-Solving Scenarios
Expect to face complex challenges during the interview. Prepare to discuss your analytical thinking and problem-solving techniques. Use real-life examples to illustrate how you've tackled difficult situations in previous positions.
✨Understand the 'Route to Live' Concepts
Since the role involves environment management, ensure you understand the 'Route to Live' concepts. Be ready to discuss how you've managed different environments (Dev/Test/Live) and how this knowledge can benefit the team at Graphics Unlimited.
