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For Companies At a Glance
- Tasks: Manage live services and ensure top-notch performance across various technologies.
- Company: Join DWP Digital, the UK's largest government department focused on impactful digital solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in public service while collaborating with tech experts.
- Qualifications: Experience in IT service management and strong problem-solving skills.
- Other info: Dynamic environment with a focus on continuous improvement and user experience.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We are looking for an IT Service Manager to join our community of tech experts in DWP Digital. We’re using fresh ideas and leading-edge technologies to build, transform and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their lives. DWP is the UK\’s largest government department. We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. The scale of what we do is extraordinary, and our purpose is unique. We\’d love you to join us.
Delivery. Work. Projects. You join us as a IT Service Manager, working on our Health Product Support team. You will play a key role in managing live services across a wide range of technologies, ensuring performance targets are met and services are continuously improved. You will work closely with internal teams and external suppliers, including health assessment providers, to resolve incidents, reduce problems, and deliver a first-class user experience. You will also contribute to major incident resolution, translate technical issues into business impact, and support on-call duties on a rota basis. This is a fantastic opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment.
What skills, knowledge and experience will you need?
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IT Service Manager- Live Service employer: Graphics Unlimited (Vic) Pty Ltd
Contact Detail:
Graphics Unlimited (Vic) Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager- Live Service
✨Tip Number 1
Network like a pro! Reach out to current employees at DWP Digital on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Service Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and understanding of live service management. We recommend practising common interview questions and scenarios related to incident resolution and user experience.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to manage live services effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our community of tech experts.
We think you need these skills to ace IT Service Manager- Live Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Service Manager role. Highlight any relevant experience in managing live services and working with tech teams, as this will show us you’re a great fit for our community.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our mission at DWP Digital. We want to see your personality come through!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve resolved incidents or improved service delivery. We love seeing how you’ve made a difference in previous roles, especially in a tech environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Graphics Unlimited (Vic) Pty Ltd
✨Know Your Tech Inside Out
As an IT Service Manager, you'll need to demonstrate a solid understanding of the technologies you'll be managing. Brush up on the latest trends and tools in live service management, and be ready to discuss how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved incidents or improved services in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes.
✨Understand the Bigger Picture
DWP Digital plays a crucial role in public service delivery. Familiarise yourself with their mission and values, and think about how your role as an IT Service Manager can contribute to their goals. This will show your genuine interest in the position.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your ability to handle real-life situations. Think about potential incidents you might encounter in this role and how you would approach resolving them, especially in collaboration with internal teams and external suppliers.
