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- Tasks: Join our team to manage and optimise service data for digital transformation.
- Company: Graphics Unlimited (Vic) Pty Ltd, a forward-thinking tech company.
- Benefits: Competitive salary, generous pension contributions, flexible hours, and great work-life balance.
- Why this job: Make a meaningful impact in digital services while enjoying a collaborative environment.
- Qualifications: Experience with ServiceNow and strong communication skills are essential.
- Other info: Enjoy hybrid working, professional development, and a vibrant workplace culture.
The predicted salary is between 38772 - 38772 £ per year.
Join to apply for the Configuration Manager - Service Portfolio Catalogue Manager role at Graphics Unlimited (Vic) Pty Ltd. Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
Overview
Want to join our Service Portfolio Catalogue Team and help drive Digital Transformation? This is an exciting opportunity to become part of DWP's Service Portfolio Catalogue Team. We are a collaborative, forward‑thinking group dedicated to managing and shaping how services are accurately recorded and represented across the department. We're looking for a motivated and passionate individual who wants to make a meaningful impact in Digital outside of traditional infrastructure roles. In this role, you'll ensure service data is of the highest quality, consistent, reliable, and aligned with governance standards. You will support the development and implementation of Service Portfolio Catalogue strategic plans, taking into account the Common Service Data Model within ServiceNow.
Responsibilities
- You will work closely with stakeholders to optimise the capture and use of service records and associated data, agreeing plans and procedures, managing changes, and ensuring clear communication throughout.
- Maintain and enhance standards, processes, and tools to keep service data accurate, complete, and available, while reporting on performance and using automation to improve efficiency.
- Build strong relationships across teams, define process interfaces, and support continuous improvement, including modelling and testing in multiple ServiceNow environments for future platform releases.
- Your work will enable better visibility and control of services, supporting digital transformation and helping DWP deliver value to millions of users.
Qualifications
- Strong understanding of ServiceNow Common Service Data Model (CSDM) concepts, including key record types and their relationships.
- Hands‑on experience creating, maintaining and governing multiple CSDM record types (e.g., Business Applications, Application Services, Service Offerings).
- Knowledge of service management frameworks, preferably ITIL, with practical application experience.
- Proven ability to deliver results through stakeholder engagement, negotiation, and collaboration at all levels.
- Excellent communication and influencing skills, with proficiency in ServiceNow, Microsoft Office (especially Excel), and related tools.
Benefits
- Location: You'll join us in one of our digital hubs in Blackpool or Newcastle whichever is most convenient for you.
- Hybrid Working: We work a hybrid model – you'll spend some time working at home and some time collaborating face‑to‑face in a hub.
- Pay: competitive pay of £38,772.
- Pension: 28.97% employer contributions.
- Holidays: starting at 23 days rising to 30 days over time, plus up to 3 extra days off a month on flexi‑time.
- Additionally, flexible working including flexible hours, time off for volunteering and charitable giving, inclusive culture, discounts, loans, sports and social activities, and professional development, coaching, mentoring and career progression opportunities.
Application Process
- Apply: complete your application on Civil Service Jobs. Follow the instructions on the site.
- Interview: a single stage online interview.
CLICK APPLY for more information and to start your application.
Configuration Manager-Service Portfolio Catalogue Manager employer: Graphics Unlimited (Vic) Pty Ltd
Contact Detail:
Graphics Unlimited (Vic) Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Configuration Manager-Service Portfolio Catalogue Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Graphics Unlimited on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. This insider info can give us a leg up!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission of digital transformation.
✨Tip Number 3
Practice common interview questions related to service management and ServiceNow. We should be ready to discuss our hands-on experience with CSDM and how we've engaged stakeholders in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows we’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Configuration Manager-Service Portfolio Catalogue Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Configuration Manager. We want to see how you can contribute to our Service Portfolio Catalogue Team, so don’t hold back on showcasing your relevant experience!
Showcase Your Skills: When filling out your application, emphasise your understanding of ServiceNow and the Common Service Data Model. We’re looking for someone who can hit the ground running, so let us know about your hands-on experience and any relevant frameworks like ITIL.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities of the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through the Civil Service Jobs site as instructed! It’s the best way for us to receive your application and ensures you’re following the correct process. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Graphics Unlimited (Vic) Pty Ltd
✨Know Your ServiceNow Inside Out
Make sure you brush up on your understanding of the Common Service Data Model (CSDM) concepts. Be ready to discuss how you've created and maintained CSDM record types in the past, as this will show your hands-on experience and familiarity with the platform.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples that highlight your ability to engage and collaborate with stakeholders. Think about times when you negotiated or influenced decisions at various levels, as this role requires strong communication and relationship-building skills.
✨Demonstrate Your Process Improvement Mindset
Be ready to talk about how you've maintained and enhanced standards and processes in previous roles. Share specific instances where you've used automation to improve efficiency, as this aligns perfectly with the responsibilities of the position.
✨Practice Makes Perfect
Since the interview is online, ensure you're comfortable with the technology. Test your setup beforehand and practice answering common interview questions related to service management frameworks like ITIL. This will help you feel more confident and articulate during the actual interview.