Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and develop Configuration Management services for the UK's largest government department.
- Company: Join DWP Digital, a forward-thinking team shaping digital public services.
- Benefits: Competitive salary, generous pension contributions, flexible hours, and a great work-life balance.
- Why this job: Make a real impact on critical digital platforms while growing your skills in a supportive environment.
- Qualifications: Experience in IT Configuration Management and knowledge of Service Management frameworks.
- Other info: Enjoy professional development opportunities and be part of an award-winning diverse workplace.
The predicted salary is between 36000 - 60000 £ per year.
Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
DWP Digital is recruiting a Configuration Manager to join our growing Configuration Management team. In this role, you will help design, develop and enhance our Configuration Management services and tooling. You will play a central role in managing and evolving our Configuration Management Database (CMDB), ensuring it provides accurate, reliable and meaningful data to support some of the country’s most critical digital platforms.
Your work will span both day-to-day operational activity and long-term service improvements. You will contribute to our Configuration Management roadmap, support ongoing needs across digital products and services, and help guide continual enhancements to the way we manage configuration data.
Day to day, you will provide technical support to infrastructure, IT Operations and transition projects, helping to deliver a high-quality service and consistent capability across DWP as we transform the way we deliver public services used by millions of people. You will ensure we stay aligned to Configuration Management policies and standards, maintaining the integrity of Configuration Items (CIs) and their relationships.
You will develop and implement Configuration Management plans and procedures, agree scope with stakeholders and ensure changes are properly assessed, approved and communicated. You will manage and improve the CMDB and associated processes, capturing, tracking, auditing and reporting on configuration data to ensure accuracy and availability.
What skills, knowledge and experience will you need?
- Strong experience in IT Configuration Management, with hands-on expertise in CMDBs and delivering effective solutions in complex environments using industry-standard data models.
- Working knowledge of Service Management frameworks, ideally ITIL.
- Proven ability to influence, collaborate and deliver with stakeholders at all levels.
- Skilled in ServiceNow and Microsoft Office, particularly Excel, along with related analytical and reporting tools.
- Demonstrated ownership and accountability, using problem-solving, data and insight to optimise processes and support informed decision-making in a fast-paced environment.
Details, Wages and Perks:
- Location: You will join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle.
- Hybrid Working: We work a hybrid model - you will spend some time working at home and some time collaborating face to face in a hub.
- Pay: Competitive pay of £44,447.
- Pension: A civil service pension with employer contributions worth 28.97%.
- Holidays: A generous leave package starting at 25 days rising to 30 days over time, plus public holidays.
- Flexible working including flexible hours and flex-friendly policies.
- Time off volunteering and charitable giving.
- Discounts and savings on shopping, fun days out and more.
- Interest-free loans to buy a bike or a season ticket.
- Sports and social activities.
- Professional development, coaching, mentoring and career progression opportunities.
Recognition:
- DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
- Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
Process:
Our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs.
- Interview: a single stage interview online.
Start date and other details will be confirmed at offer.
Configuration Manager employer: Graphics Unlimited (Vic) Pty Ltd
Contact Detail:
Graphics Unlimited (Vic) Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Configuration Manager
✨Tip Number 1
Get to know the company! Research DWP Digital and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in shaping the future of digital public services.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can really boost your chances of landing that Configuration Manager position.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the skills needed for the role, especially around CMDBs and ITIL frameworks. Practise articulating your problem-solving skills and how you've optimised processes in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the amazing work we do at DWP Digital.
We think you need these skills to ace Configuration Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Configuration Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: Don’t just list your previous jobs; explain how your hands-on expertise in CMDBs and IT Configuration Management has prepared you for this role. We want to see real examples of how you've delivered effective solutions in complex environments.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly. Clarity is key!
Apply Through Our Website: Remember, the best way to apply is through our website. It’s super easy, and you'll find all the instructions you need there. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Graphics Unlimited (Vic) Pty Ltd
✨Know Your CMDB Inside Out
As a Configuration Manager, you'll be working closely with the Configuration Management Database (CMDB). Make sure you understand its purpose, how it integrates with other systems, and the best practices for maintaining data integrity. Brush up on your knowledge of industry-standard data models and be ready to discuss how you've applied them in past roles.
✨Familiarise Yourself with ITIL Frameworks
Since the role requires a working knowledge of Service Management frameworks, particularly ITIL, take some time to review the key principles and processes. Be prepared to share examples of how you've implemented ITIL practices in your previous positions, especially in relation to Configuration Management.
✨Showcase Your Stakeholder Engagement Skills
This position involves collaborating with various stakeholders, so it's crucial to demonstrate your ability to influence and communicate effectively. Think of specific instances where you've successfully navigated stakeholder relationships, resolved conflicts, or driven consensus on configuration management decisions.
✨Prepare for Technical Questions
Expect technical questions related to Configuration Management tools, especially ServiceNow and Excel. Brush up on your analytical skills and be ready to discuss how you've used these tools to optimise processes or improve data quality. Consider preparing a few scenarios where you've tackled challenges using these technologies.
