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For Companies At a Glance
- Tasks: Protect and support live digital services for millions, ensuring smooth daily operations.
- Company: Join DWP, the UK's largest government department, making a real difference.
- Benefits: Competitive pay, generous holidays, flexible working, and professional development opportunities.
- Why this job: Be part of a team that uses cutting-edge tech to empower people across the UK.
- Qualifications: Experience in live operations, problem management, and complex IT infrastructure.
- Other info: Award-winning culture with a focus on diversity and inclusion.
The predicted salary is between 44000 - 62000 ÂŁ per year.
Join DWP as an Operations Technical Service Manager and play a critical role in protecting and supporting the live digital services that millions of people rely on every day. We use fresh ideas and leadingâedge tech to build and maintain digital solutions used by nearly every person in the UK at key moments.
DWP is the UK's largest government department, helping people into work and making payments worth over ÂŁ195 bn a year to support and empower millions.
What skills, knowledge and experience will you need?
- Previous knowledge, background and experience of working in live operations areas environment.
- Demonstrable knowledge and experience of Problem Management, focusing on risk analysis & mitigation and root cause analysis.
- Working knowledge and experience of Change Management, focusing on change analysis and impact on complex application and technical infrastructure.
- Demonstrable knowledge and experience of working in a complex IT infrastructure environment e.g. networks, servers (Wintel, Unix, Linux), storage, databases.
- Proven track record of creating a positive user/service experience and collaborating with key stakeholders across the digital landscape.
- Experience working within a proactive service management team, specialising in leading and managing major incidents from identification to resolution, coordinating technical teams, stakeholder communication, and postâincident review.
Responsibilities
As an Operations Technical Service Manager you play a vital role in protecting and maintaining DWP's live digital services. You assess service health, manage risks, and ensure smooth daily operations.
You lead and facilitate major incident management, coordinating rapid, safe restoration of services when failures occur, and provide clear, timely communication across digital services, operational areas, service management and the service desk.
You continually review performance, risks and issues affecting live services, working closely with technical and business service owners to deliver customerâoutcomeâdriven excellence, minimise business impact and maintain zero tolerance for production outages.
This fullâtime position has a 24/7 onâcall rota with occasional early starts and late finishes shared across a team of nine. If based in Blackpool youâll also travel to the Manchester hub.
Location and Hybrid Working
Location: Blackpool, Manchester or NewcastleâuponâTyne, whichever is most convenient.
Hybrid working: 40% remote, 60% hub.
Compensation and Benefits
- Pay: ÂŁ44,447.
- Pension: civil service pension with employer contributions of 28.97%, worth over ÂŁ12,876 per year.
- Holidays: 26 days rising to 31 days over time, plus up to 3 extra days off per month on flexiâtime and all public holidays.
- Additional benefits: Flexible working including flexible hours and flexâfriendly policies. Time off volunteering and charitable giving. "I Can Be Me" inclusion programme. Discounts and savings on shopping, fun days out and more. Interestâfree loans to buy a bike or season ticket. Sports and social activities. Professional development, coaching, mentoring and career progression opportunities.
AwardâWinning Environment and Culture
- DWP recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards.
- Diverse and Inclusive Leadership at Digital Leaders Awards 2024.
- Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025.
- Recognised as one of the Best Public Sector Employers at 2025 Women in Tech Employer Awards.
Application Process
- Apply: complete the application on Civil Service Jobs â full instructions provided.
- Interview: a single stage online interview.
CLICK APPLY for more information and to start your application.
Operations Technical Service Manager in Burnley employer: Graphics Unlimited (Vic) Pty Ltd
Contact Detail:
Graphics Unlimited (Vic) Pty Ltd Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Operations Technical Service Manager in Burnley
âšTip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at DWP. A friendly chat can give us insights into the company culture and maybe even a referral!
âšTip Number 2
Prepare for the interview by practising common questions related to operations and technical service management. We should also be ready to discuss our past experiences with problem management and incident resolution.
âšTip Number 3
Showcase our skills during the interview! Use specific examples from our previous roles that highlight our ability to manage risks and improve service delivery. This is our chance to shine!
âšTip Number 4
Donât forget to apply through our website! Itâs the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Operations Technical Service Manager in Burnley
Some tips for your application đ«Ą
Tailor Your Application: Make sure to customise your application to highlight your experience in live operations and problem management. We want to see how your skills align with the role, so donât hold back on showcasing relevant examples!
Showcase Your Technical Know-How: Since this role involves complex IT infrastructure, be sure to mention your experience with networks, servers, and databases. We love seeing candidates who can demonstrate their technical expertise clearly and confidently.
Highlight Collaboration Skills: As an Operations Technical Service Manager, youâll need to work closely with various stakeholders. Share examples of how you've successfully collaborated in the past to create a positive user experience â weâre all about teamwork here at DWP!
Follow the Application Instructions: Donât forget to apply through our website as instructed! Following the application process step-by-step shows us that you can pay attention to detail, which is super important for this role.
How to prepare for a job interview at Graphics Unlimited (Vic) Pty Ltd
âšKnow Your Tech Inside Out
Make sure you brush up on your knowledge of complex IT infrastructures, including networks, servers, and databases. Be ready to discuss your previous experiences in live operations and how you've tackled challenges in these areas.
âšMaster Problem and Change Management
Familiarise yourself with problem management techniques, especially risk analysis and root cause analysis. Be prepared to share specific examples of how you've managed changes in a technical environment and the impact it had on service delivery.
âšShowcase Your Communication Skills
As an Operations Technical Service Manager, clear communication is key. Think of instances where you've effectively communicated during major incidents or coordinated with stakeholders. Highlight your ability to keep everyone informed and engaged.
âšDemonstrate a User-Centric Approach
DWP values a positive user experience, so come equipped with examples of how you've created excellent service experiences in the past. Discuss how youâve collaborated with teams to ensure that user needs are met and how you measure success in this area.
