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- Tasks: Oversee live digital services, manage incidents, and ensure smooth operations.
- Company: A UK government department dedicated to maintaining digital services.
- Benefits: Competitive salary, hybrid working options, and additional perks.
- Why this job: Make a real difference in public service by ensuring seamless digital experiences.
- Qualifications: Experience in live operations and knowledge of IT infrastructure required.
- Other info: Full-time role with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A UK government department is seeking an Operations Technical Service Manager to oversee the protection and maintenance of live digital services. This role involves assessing service health, managing incidents, and ensuring smooth operations.
Candidates should have experience in live operations and knowledge of IT infrastructure, focusing on user experience and incident resolution.
The position is full-time with hybrid working options, offering competitive compensation and additional benefits.
Live Digital Ops Manager | 24/7 Incidents | Hybrid in Burnley employer: Graphics Unlimited (Vic) Pty Ltd
Contact Detail:
Graphics Unlimited (Vic) Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Digital Ops Manager | 24/7 Incidents | Hybrid in Burnley
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. The more connections we make, the better our chances of landing that Operations Technical Service Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to live operations and incident management. We can even do mock interviews with friends or colleagues to boost our confidence!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in managing incidents and ensuring service health. This will help us stand out when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping us on the interviewer's radar. Let’s remind them why we’re the perfect fit for the role!
We think you need these skills to ace Live Digital Ops Manager | 24/7 Incidents | Hybrid in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in live operations and IT infrastructure. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about overseeing live digital services and how your background makes you the perfect fit for this role. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: Since the role involves incident management, we’d love to see examples of how you’ve successfully resolved issues in the past. Share specific instances where you improved user experience or managed incidents effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Graphics Unlimited (Vic) Pty Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure and live operations. Be ready to discuss specific technologies you've worked with and how they relate to maintaining digital services. This will show that you’re not just familiar with the concepts but have hands-on experience.
✨Prepare for Incident Scenarios
Think about past incidents you've managed and be prepared to share those experiences. Highlight your problem-solving skills and how you ensured smooth operations during those times. This will demonstrate your ability to handle real-life challenges in a high-pressure environment.
✨User Experience Matters
Since the role focuses on user experience, come equipped with examples of how you've improved service delivery or user satisfaction in previous roles. Discuss any metrics or feedback you received that showcases your impact on user experience.
✨Ask Insightful Questions
Prepare some thoughtful questions about the department's current digital services and incident management processes. This shows your genuine interest in the role and helps you understand how you can contribute to their goals.
