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- Tasks: Design and develop Configuration Management services for the UK's largest government department.
- Company: Join DWP Digital, a forward-thinking team shaping public digital services.
- Benefits: Competitive salary, generous pension contributions, flexible hours, and work-life balance.
- Why this job: Make a real impact on critical digital platforms while growing your skills.
- Qualifications: Experience in IT Configuration Management and knowledge of Service Management frameworks.
- Other info: Enjoy a supportive environment with excellent career progression opportunities.
The predicted salary is between 44447 - 49325 £ per year.
Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
DWP Digital is recruiting a Configuration Manager to join our growing Configuration Management team. In this role, you will help design, develop and enhance our Configuration Management services and tooling.
You will play a central role in managing and evolving our Configuration Management Database (CMDB), ensuring it provides accurate, reliable and meaningful data to support some of the country’s most critical digital platforms. You will be part of the team responsible for setting the direction of Configuration Management and driving how the CMDB is used across DWP Digital.
Your work will span both day-to-day operational activity and long-term service improvements. You will contribute to our Configuration Management roadmap, support ongoing needs across digital products and services, and help guide continual enhancements to the way we manage configuration data.
Day to day, you will provide technical support to infrastructure, IT Operations and transition projects, helping to deliver a high-quality service and consistent capability across DWP as we transform the way we deliver public services used by millions of people. You will ensure we stay aligned to Configuration Management policies and standards, maintaining the integrity of Configuration Items (CIs) and their relationships. You will develop and implement Configuration Management plans and procedures, agree scope with stakeholders and ensure changes are properly assessed, approved and communicated. You will manage and improve the CMDB and associated processes, capturing, tracking, auditing and reporting on configuration data to ensure accuracy and availability.
What skills, knowledge and experience will you need?
- Strong experience in IT Configuration Management, with hands-on expertise in CMDBs and delivering effective solutions in complex environments using industry-standard data models.
- Working knowledge of Service Management frameworks, ideally ITIL.
- Proven ability to influence, collaborate and deliver with stakeholders at all levels.
- Skilled in ServiceNow and Microsoft Office, particularly Excel, along with related analytical and reporting tools.
- Demonstrated ownership and accountability, using problem-solving, data and insight to optimise processes and support informed decision-making in a fast-paced environment.
Location: You will join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you will spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of £44,447.
Pension: You will get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year.
Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You will also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- Flexible working including flexible hours and flex-friendly policies.
- Time off volunteering and charitable giving.
- Bring your authentic self to work with 'I Can Be Me in DWP'.
- Discounts and savings on shopping, fun days out and more.
- Interest-free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference.
- Sports and social activities.
- Professional development, coaching, mentoring and career progression opportunities.
DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards, Diverse and Inclusive Leadership at Digital Leaders Awards 2024, Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025, and Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards.
We know your time is valuable so our application and selection process is just two stages:
- Apply: complete your application on Civil Service Jobs. There will be full instructions when you click through.
- Interview: a single stage interview online.
Start date and other details will be confirmed at offer.
Configuration Manager in Burnley employer: Graphics Unlimited (Vic) Pty Ltd
Contact Detail:
Graphics Unlimited (Vic) Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Configuration Manager in Burnley
✨Tip Number 1
Network like a pro! Reach out to current employees at DWP Digital on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for your interview by brushing up on your knowledge of Configuration Management and CMDBs. Be ready to discuss how you’ve tackled challenges in past roles and how you can bring that expertise to DWP Digital.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Use real-life examples to demonstrate how you've optimised processes or improved data quality in previous jobs. This will highlight your hands-on experience and fit for the role.
✨Tip Number 4
Don’t forget to express your enthusiasm for the role and the company! DWP Digital is all about shaping the future of public services, so let them know why you’re excited to be part of that journey. Apply through our website to make sure your application stands out!
We think you need these skills to ace Configuration Manager in Burnley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the Configuration Manager role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: Don’t just list your previous jobs; explain how your hands-on expertise in CMDBs and IT Configuration Management has prepared you for this role. We want to see real examples of your problem-solving skills and how you've influenced stakeholders.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly. Clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right place and allows us to process it efficiently. Plus, you’ll find all the details you need there!
How to prepare for a job interview at Graphics Unlimited (Vic) Pty Ltd
✨Know Your CMDB Inside Out
Make sure you have a solid understanding of Configuration Management Databases (CMDBs) and their role in IT. Brush up on your knowledge of industry-standard data models and be ready to discuss how you've used them in past roles.
✨Familiarise Yourself with ITIL Frameworks
Since the job mentions Service Management frameworks, especially ITIL, it’s crucial to know the basics. Be prepared to explain how ITIL principles can enhance Configuration Management processes and how you've applied them in your previous work.
✨Showcase Your Stakeholder Skills
This role involves collaborating with various stakeholders, so think of examples where you've successfully influenced or worked with others. Highlight your communication skills and how you’ve managed expectations in complex environments.
✨Prepare for Technical Questions
Expect technical questions related to Configuration Management tools like ServiceNow and Microsoft Excel. Brush up on your analytical skills and be ready to discuss how you've used these tools to optimise processes and improve data quality.
