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- Tasks: Join our vibrant team as a Receptionist/Administrator, managing patient admissions and communications.
- Company: Be part of University Hospitals Plymouth NHS Trust, dedicated to patient care and innovation.
- Benefits: Flexible working options, career development, and a supportive work-life balance.
- Why this job: Make a real difference in patient care while working in a dynamic environment.
- Qualifications: Enthusiastic, reliable, and proactive individuals with strong communication skills.
- Other info: Diverse backgrounds are encouraged; great opportunities for growth in a modern city.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen for an enthusiastic, reliable and motivated individual to join the Theatres Central admin team on a permanent basis. The successful candidate will work on Postbridge Ward covering the 12:00 - 20:00. We are looking for people who will enjoy working as part of an engaged and vibrant team, who are able to prioritise their workload, and who can remain calm whilst working in a busy environment.
Preference will be given to internal Trust staff, as well as Priority and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification. To work flexibly as part of a professional multi‑skilled admin team within Theatres Central, carrying out the duties of the appointed area. Applicants should demonstrate a mature and responsible attitude, be proactive and be able to use their initiative.
We are a people business where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Be familiar with and adhere to PHNT policies and procedures with particular regard to patient confidentiality, Health and Safety and Administrative Guidance Notes.
Key Responsibilities- Admitting/Discharging and transferring patients on IPM, Salus and Bluespier
- Case note management, including requesting, tracing, collecting and distributing case notes
- Theatre Central admission and ensuring accurate patient document tracking
- Ensuring that patients medical records are fully and accurately prepared in accordance with the needs of the clinical, nursing and management staff
- Establishing and maintaining effective channels of communication with other departments via phone and e‑mail correspondence
- Taking and passing on messages for all staff within the Department
- Photocopying information as requested
- Opening, distributing and actioning post as appropriate
- Arranging transport for patients as required
- Adding patients to F/U waiting lists and booking F/U appointments for a number of specialties
- Printing Theatre Lists via Bluespier (TIMS)
- Being the first point of contact for relatives that come to the ward enquiring about patients, seeking advice from the Nursing staff
- Reporting and seeking advice from the Administration Manager if untoward incidents, complaints, problems or abnormalities in working practice occur which cannot be dealt with
- Receiving and departing all patients attending and checking details on iPM (the hospital's computerised Patient Information Management System)
- Logging all times onto the computer regarding throughput of patients through the department and processing outcome of appointment on IPM
- Dealing with distribution of case notes
- Being responsible for placing patients onto IP/DC waiting list using accurate coding following surgical procedure
- Taking appropriate action in response to telephone calls from patients, GPs and other agencies using initiative, within Trust guidelines
- Performing any other duties, in any areas of the Department, deemed necessary by the Administration Manager, to include cover for sickness and annual leave
Receptionist / Administrator - Theatre Central Admin in Plymouth employer: Graphics Express LLC
Contact Detail:
Graphics Express LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Administrator - Theatre Central Admin in Plymouth
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on University Hospitals Plymouth NHS Trust. Understanding their values and how they prioritise patient care will help you connect with the team during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the role.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for the role shine through. Talk about why you want to be part of the Theatres Central admin team and how you can contribute to their vibrant environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist / Administrator - Theatre Central Admin in Plymouth
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about joining our vibrant team at Theatre Central. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who can prioritise their workload and stay calm in a busy environment, so give us examples of how you've done this in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points are easy to find. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, if you have any questions or need support during the process, we’re just a call away at the recruitment team.
How to prepare for a job interview at Graphics Express LLC
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator in a theatre setting. Familiarise yourself with patient management systems like iPM and Bluespier, as well as the key tasks mentioned in the job description. This will help you demonstrate your relevant experience and show that you're proactive about the role.
✨Showcase Your Team Spirit
Since this position is all about being part of a vibrant team, be ready to share examples of how you've successfully worked in a team before. Highlight your ability to communicate effectively and maintain calm under pressure, especially in busy environments. This will resonate well with the interviewers looking for someone who fits into their engaged team.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult patients or managing multiple tasks at once. Think of examples from your past experiences where you demonstrated initiative and problem-solving skills. This will show that you can think on your feet and adapt to the fast-paced nature of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, opportunities for career development, or how they ensure patient confidentiality. This not only shows your genuine interest in the role but also gives you a chance to assess if the workplace culture aligns with your values.