At a Glance
- Tasks: Manage customer accounts and ensure outstanding service delivery while collaborating with various teams.
- Company: Join Graphic Packaging International, a leader in sustainable packaging solutions.
- Benefits: Enjoy competitive pay, great benefits, and a commitment to diversity and community.
- Other info: Dynamic work environment with opportunities for growth and continuous improvement.
- Why this job: Be part of a team that makes a real difference in the packaging industry.
- Qualifications: Degree-level education or equivalent experience in customer service roles.
The predicted salary is between 38250 - 46750 £ per year.
At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night.
We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet products.
Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.
With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate.
We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.
If this sounds like something you would like to be a part of, we'd love to hear from you.
A World of Difference. Made Possible.
About the Role
We are looking for a proactive and customer-focused Customer Service Coordinator to join our team.
In this role, you will manage a portfolio of customer accounts, ensuring outstanding service delivery and building strong relationships with both internal and external stakeholders.
Working closely with Planning, Production, Operations, and Sales teams, you will play a key role in ensuring customer requirements are met efficiently while driving continuous improvement across your account portfolio.
Key Responsibilities
- Manage a portfolio of customer accounts and act as the primary point of contact.
- Process customer orders, call-offs, and requests accurately and efficiently.
- Build strong relationships with customers through excellent communication via phone, email, and face-to-face meetings.
- Collaborate with internal departments to ensure exceptional customer service and on-time delivery.
- Support product launches and account development activities.
- Monitor key account performance indicators and resolve issues proactively.
- Manage stock reserves and ensure account data, pricing, and invoicing information are accurate.
- Identify opportunities for process improvements and contribute to continuous improvement initiatives.
- Work closely with Account Managers to meet customer expectations and business objectives.
- Support colleagues and contribute to a collaborative team environment.
What we're looking for
Essential Skills & Experience
- Degree-level education or equivalent experience.
- Previous experience in a customer service, account coordination, or customer-facing role.
- Excellent written and verbal communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to prioritize workload and work effectively in a fast-paced environment.
- Strong problem-solving and decision-making abilities.
- Good commercial awareness and business acumen.
- Proficient in Microsoft Office, particularly Outlook, Excel, and Word.
- A positive, proactive, and customer-focused approach.
Desirable
- Experience within a manufacturing, packaging, FMCG, or similar fast-paced environment.
- Experience managing customer accounts and coordinating complex customer requirements.
We're looking for someone who is
- Reliable, accountable, and highly motivated.
- A strong team player with excellent interpersonal skills.
- Adaptable and able to perform under pressure.
- Analytical and solutions-focused.
- Committed to delivering exceptional customer experiences.
- Passionate about continuous improvement and collaboration.
Customer Service Co-ordinator in Newcastle upon Tyne employer: Graphic Packaging International
Graphic Packaging International is an excellent employer, offering a supportive work culture that values teamwork and employee development. Located in Leeds, this part-time role provides flexibility while allowing you to enhance your skills in accounts payable within a dynamic environment. With opportunities for growth and a commitment to employee well-being, you'll find meaningful and rewarding employment here.
Contact Details:
Graphic Packaging International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Graphic Packaging International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Graphic Packaging International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Co-ordinator in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Graphic Packaging International:Your cover letter is your chance to shine! Tell us why you want to work at Graphic Packaging International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Graphic Packaging International!
How to prepare for a job interview at Graphic Packaging International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
