Customer Service Co-ordinator (Full-time) in Gateshead

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

We are looking for a proactive and customer-focused Customer Service Coordinator to join our team. In this role, you will manage a portfolio of customer accounts, ensuring outstanding service delivery and building strong relationships with both internal and external stakeholders.

• Manage a portfolio of customer accounts and act as the primary point of contact.
• Build strong relationships with customers through excellent communication via phone, email, and face-to-face meetings.
• Collaborate with internal departments to ensure exceptional customer service and on-time delivery.
• Support product launches and account development activities.
• Monitor key account performance indicators and resolve issues proactively.
• Manage stock reserves and ensure account data, pricing, and invoicing information are accurate.
• Work closely with Account Managers to meet customer expectations and business objectives.
• Support colleagues and contribute to a collaborative team environment.

Previous experience in a customer service, account coordination, or customer-facing role is required. Good commercial awareness and business acumen are essential. Proficiency in Microsoft Office, particularly Outlook, Excel, and Word, is necessary. Experience within a manufacturing, packaging, FMCG, or similar fast-paced environment is preferred. Experience managing customer accounts and coordinating complex customer requirements is also important. A commitment to delivering exceptional customer experiences is expected.