Field Services Engineer

Location: UK

Reports to: Area manager / Co Ordinator

Job Purpose: Responsible for the installation, service and maintenance of GPI machinery in customer facilities. The incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer.

Key Responsibilities:

• Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessary.
• Participates in the development, processing and follow up of specifications during machinery tests, debugging and start up, as well as, during the development and field testing of new carton designs.
• Develops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issues.
• As the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business opportunities and product development projects.
• Applies continuous improvement concepts and techniques to increase equipment productivity. Participates in process improvement and cost reduction initiatives.
• Effectively utilizes IT systems (in-house and standard applications).
• Maintains skill base necessary and consistent with machinery and carton technology.
• Provides instruction and training to customers’ staff on safety, operations, machinery maintenance and proper carton handling procedures.
• Prepares service reports, modified schematics, standard operating procedures and carton specification updates to support field initiatives and changes.
• Reports on progress of projects / assignments to all internal and external stakeholders.
• Conducts audits, evaluations and assessment of machine systems / performance results.
• Liaises with other companies / OEM’s working on common projects.

Qualifications and Experience:

• 4 or more years of related experience and/or formal training in equipment maintenance, repair and troubleshooting. Knowledge of packaging or similar equipment is advantageous.
• Technical training with graduation or education of industrial or mechanical engineering.
• Demonstrated ability to read electrical, mechanical engineering PLC and operator interface knowledge/experience.
• Intermediate level of PLC expertise preferably on Siemens TIA Portal and Step 7 platform. Rockwell control Logix 5000 and Studio 5000 would be acceptable.
• Must be prepared to travel if required on short notice. Working hours are flexible to meet Customer demands. Some shift / out of hours working will be required as necessary.
• Higher level of English reading, writing and speaking skills.
• Full clean driving license.

Key Competencies:

• Effective communicator, both orally and written, with internal and external customers.
• Successfully identifies root causes and resolves problems and issues.
• Develops positive customer relationships through customer-focused mindset, build trust.
• Is a team player, works well with others inside and outside the organization.
• Detail-orientated and technically minded.
• Is a self-starter, has initiative, can effectively work independently with minimal direct supervision.
• Effectively manages time, plans, projects and related tasks.
• Flexible approach to ensure timely and professional service to support customer and the internal manufacturing process.
• Continuously meet targets and objectives, accountable for results.