Key Account Manager -Service (Permanent) in England

JOB PURPOSE
Responsible for sales volumes and margin measurement of key customers' accounts and the identification of growth and development opportunities. The aim is to succeed in building identified opportunities into long-term profitable business, through professional and proactive relationships.

SPECIFIC RESPONSIBILITIES

• Build relationships and extend contacts with Key Customers.
• Develop new and organic business.
• Improve margin and organic growth with existing customers through a proactive sales/service relationship and a developed awareness of the customers' needs.
• Implement Supply Chain Management initiatives to enhance margins and control of accounts.
• Achieve agreed planned sales, added value, stockholding and payment targets to maximise results with each customer.
• Manage and control levels of aged debt.
• Ensure the customers’ needs are communicated to Sales administration, Operations, the Quality Team and the Management Team.
• Ensure customers operate in accordance with agreed contractual terms and negotiate terms where they do not exist or can be improved.
• Manage projects and developments within the business to support the relationship with the customer and ensure an appropriate level of customer focus is achieved.
• Develop and maintain a professional customer relationship to improve the flow of communication, understanding and increase loyalty to the business.
• Oversee a review of new order specifications with Sales administration and the Operations Team.
• Presenting and reviewing our supply performance to customers.
• Engage directly with all interfacing elements of our customers, either face to face or via the phone at every opportunity.
• Maintain frequent site attendance.
• Provide regular pipeline trackers as and when required.
• Provide other sales reports when required.
• Develop additional business opportunities within your portfolio of accounts.
• Ensure regular meetings are established with your customers, including all areas of their business such as purchasing, packaging technologists, QA, manufacturing and accounts teams.
• Liaise with our internal customer services teams to manage the daily requirements of the business and provide supporting information when necessary.
• Manage your customer’s expectations to maintain a positive and progressive supply partnership.
• Effectively retrieve relevant information and prepare reports from the relevant MIS system.
• Liaise with customers and QA on quality complaints; arrange return of goods, where appropriate, with the customer service team and warehouse manager.
• Ensure good-working relationships with superiors, peers, customers and any 3rd party visitors at all times.
• Any other tasks associated with this role, suited to the individual’s abilities and level of training as directed by the Sales Director.

PERFORMANCE INDICATORS

• Deliver existing business against defined sales targets.
• Provide weekly call plans, monthly reports and prospect/account trackers on a regular basis.
• Levels of Net Working Capital.
• Regular meetings and reviews.
• Maintenance of customer records.

GENERAL RESPONSIBILITIES

MANAGEMENT
None

SUPERVISORY
None

BUDGETARY
Working to an agreed annual sales budget.

HEALTH & SAFETY
General

CUSTOMERS
Portfolio of accounts to be agreed.

3RD PARTIES
Auditors as required.

TECHNICAL SKILLS/QUALS

• Previous account management and customer service experience.
• Experience within a manufacturing environment (ideally print and/or packaging).
• Commercial awareness.
• Computer skills including the use of Microsoft Excel, Outlook and Word.
• Computer literate able to use relevant systems (training will be provided).

INTERPERSONAL SKILLS

• Excellent communication skills essential, ability to give clear written and verbal instructions, clearly understand and explain technical and commercial issues to customers and have good understanding of procedures and processes.
• Able to identify areas of weakness within processes and customer specific procedures and help find innovative solutions.
• Highly responsible, reliable and flexible with a strong work ethic.
• Able to effectively prioritise and adapt to a varied and changeable workload.
• Punctual, presentable and with good attendance.