At a Glance
- Tasks: Install, service, and maintain cutting-edge GPI machinery at customer sites.
- Company: Join a leading company in the packaging industry with a focus on innovation.
- Benefits: Flexible working hours, travel opportunities, and professional development.
- Other info: Dynamic role with opportunities for growth and building strong customer relationships.
- Why this job: Be the technical expert and make a real difference for customers.
- Qualifications: 4+ years in equipment maintenance and a background in engineering.
The predicted salary is between 35000 - 45000 £ per year.
Location: UK
Job Purpose: Responsible for the installation, service and maintenance of GPI machinery in customer facilities. The incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer.
- Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessary.
- Participates in the development, processing and follow up of specifications during machinery tests, debugging and start up, as well as, during the development and field testing of new carton designs.
- Develops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issues.
- As the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business opportunities and product development projects.
- Provides instruction and training to customers’ staff on safety, operations, machinery maintenance and proper carton handling procedures.
- Prepares service reports, modified schematics, standard operating procedures and carton specification updates to support field initiatives and changes.
- Reports on progress of projects/assignments to all internal and external stakeholders.
- Conducts audits, evaluations and assessment of machine systems/performance results.
- Liaises with other companies/OEMs working on common projects.
Requirements:
- 4 or more years of related experience and/or formal training in equipment maintenance, repair and troubleshooting. Knowledge of packaging or similar equipment is advantageous.
- Technical training with graduation or education of industrial or mechanical engineering.
- Demonstrated ability to read electrical, mechanical engineering PLC and operator interface knowledge/experience.
- Intermediate level of PLC expertise preferably on Siemens TIA Portal and Step 7 platform. Must be prepared to travel if required on short notice. Working hours are flexible to meet Customer demands. Some shift/out of hours working will be required as necessary.
- Higher level of English reading, writing and speaking skills.
- Full clean driving license.
Develops positive customer relationships through customer-focused mindset, builds trust. Is a self-starter, has initiative, can effectively work independently with minimal direct supervision. Effectively manages time, plans, projects and related tasks. Flexible approach to ensure timely and professional service to support customer and the internal manufacturing process.
Engineer - Field Service Engineer in Derby employer: Graphic Packaging International
As a leading employer in the engineering sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our Field Service Engineers to excel. With a strong focus on employee development, we offer comprehensive training and growth opportunities, ensuring our team members are equipped with the skills needed to thrive in their roles. Located in the UK, our commitment to customer satisfaction and technical excellence creates a dynamic environment where every engineer can make a meaningful impact while enjoying flexible working hours and a supportive team atmosphere.
Contact Details:
Graphic Packaging International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Engineer - Field Service Engineer in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, attend industry events, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, be ready to talk about your hands-on experience with machinery and troubleshooting. Bring along examples of your work or even a portfolio if you can – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly, express your interest, and ask if they have any upcoming opportunities. It shows initiative and could lead to a great conversation.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for talented engineers like you. Make sure to check out our listings and submit your application directly – it’s the best way to get noticed by our hiring team.
We think you need these skills to ace Engineer - Field Service Engineer in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with electrical and mechanical systems, and don’t forget to mention any relevant training or certifications. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention your customer service skills and any experience working in a team environment, as these are key for us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled troubleshooting and repair challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Graphic Packaging International
✨Know Your Technical Stuff
Make sure you brush up on your electrical and mechanical engineering knowledge, especially around PLC systems like Siemens TIA Portal. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Show Off Your Customer Skills
Since this role involves building relationships with customers, think of examples where you've successfully managed customer expectations or resolved issues. Highlight your proactive approach and how you’ve maintained professionalism under pressure.
✨Prepare for Practical Questions
Expect questions that test your problem-solving skills in real-world scenarios. Prepare to walk through your thought process when diagnosing a machine issue or conducting maintenance. Practising these scenarios can help you articulate your expertise clearly.
✨Flexibility is Key
Be ready to discuss your availability and willingness to travel or work flexible hours. Companies appreciate candidates who can adapt to changing demands, so share any experiences where you’ve successfully managed unexpected changes in your schedule.
