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For Companies At a Glance
- Tasks: Manage customer accounts and ensure top-notch service delivery.
- Company: Join Graphic Packaging International, a leader in sustainable packaging solutions.
- Benefits: Enjoy competitive pay, diverse culture, and opportunities for growth.
- Why this job: Be part of a collaborative team making a real impact in the community.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced environment.
- Other info: Opportunity for hands-on experience in a global company.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.
With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.
If this sounds like something you would like to be a part of, we’d love to hear from you.
A World of Difference. Made Possible.
The Customer Service Co-ordinator will deliver a first class service to our customers through excellent management of a portfolio of accounts allocated. Having close interaction with planning/production/operations to ensure the business provides a high level of customer service at all times.
They will be responsible for the efficient, effective continuous improvement on your portfolio of accounts. Delivering a high quality customer experience to each and every customer in line with the business objectives and the department’s overall targets and goals.
YOUR TASKS
- Manage a full portfolio of account as allocated
- Ensure that procedures within the department are followed
- To ensure and maintain the departments targets and KPI’s are achieved through management of allocated accounts
- Provide information in a concise and timely manner, to both customers and members of the company
- Work closely with the external Key Account managers to meet customer needs and expectations
- Accountable for Launch management on their portfolio of accounts
- Support the ethos of team working within the whole department
- Ensure regular and effective communication within and from all areas to achieve common business aims
- Liaise with customers as and when required with off site visits to be expected
- Be proactive in developing solutions to departmental issues, when required
- Identify issues and recommend adjustments or resolutions in order to rectify any issues
- Grow product knowledge both through regular product training and from working alongside internal departments
- Ensuring aged stocks, pre-aged stocks, overdue reserves, unreleased report, WIP status, extras tracker & Pack works tasks are continually being monitored on their accounts to meet company KPI’s
- Ensure attention to detail is paramount and ability to accurately transfer data/pricing from point of order to invoicing
- When on annual leave, conduct a full handover with their team
- Perform any other duties as directed by the Office Manager
YOUR PROFILE
- Excellent customer facing skills
- First class telephone manner and communication skills both written and verbal.
- Highly organised
- An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation
- Ability to work under pressure to deliver a high standard of service
- Self-Motivated and the ability to motivate others
- Process relevant information quickly and easily
- Attention to detail
- Excellent organisational and time management skills, with the ability to prioritise
- Personal integrity
- Able to work in a fast paced environment – FMCG preferred
- Strong commercial awareness and business acumen
- Computer literate, able to operate Microsoft Word, Excel and Outlook/Email
- Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s
- Ability to identify opportunities for process improvements
- Reviewing procedures ensuring they are fit for purpose and improve where required
Customer Service Specialist employer: Graphic Packaging International, LLC
Contact Detail:
Graphic Packaging International, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarize yourself with Graphic Packaging International's products and services. Understanding the paper-based packaging industry and the specific needs of their customers will help you stand out during the interview process.
✨Tip Number 2
Highlight your customer service experience, especially in fast-paced environments like FMCG. Be ready to share specific examples of how you've successfully managed customer accounts and resolved issues.
✨Tip Number 3
Demonstrate your organizational skills by preparing to discuss how you prioritize tasks and manage multiple accounts effectively. This will show that you can handle the responsibilities of the role.
✨Tip Number 4
Prepare to discuss your ability to work collaboratively with different departments. Emphasizing your communication skills and teamwork will align well with the company's values and culture.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Specialist position. Understand the key responsibilities and required skills, such as excellent communication and organizational abilities.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your customer service experience, attention to detail, and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Graphic Packaging International's mission. Mention specific examples of how you have successfully managed customer accounts or improved processes in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Graphic Packaging International, LLC
✨Showcase Your Customer Service Skills
Make sure to highlight your excellent customer-facing skills during the interview. Share specific examples of how you've successfully managed customer accounts and resolved issues in the past.
✨Demonstrate Organizational Abilities
Since the role requires strong organizational skills, be prepared to discuss how you prioritize tasks and manage your workload effectively. Mention any tools or methods you use to stay organized.
✨Communicate Clearly and Confidently
Your communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider preparing a few key points about your experience to share.
✨Be Proactive in Problem-Solving
The company values proactive solutions to departmental issues. Think of examples where you've identified problems and implemented successful solutions. This will show your ability to contribute positively to the team.
