Commercial Account Coordinator

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

The Customer Service Co-ordinator will deliver a first class service to our customers through excellent management of a portfolio of accounts allocated. Having close interaction with planning/production/operations to ensure the business provides a high level of customer service at all times. They will be responsible for the efficient, effective continuous improvement on your portfolio of accounts, delivering a high quality customer experience to each and every customer in line with the business objectives and the department’s overall targets and goals.

• Manage a full portfolio of accounts as allocated.
• Ensure and maintain the department's targets and KPI’s are achieved through management of allocated accounts.
• Work closely with the external Key Account managers to meet customer needs and expectations.
• Accountable for Launch management on their portfolio of accounts.
• Support the ethos of team working within the whole department.
• Grow product knowledge both through regular product training and from working alongside internal departments.
• Ensure aged stocks, pre-aged stocks, overdue reserves, unreleased report, WIP status, extras tracker & Pack works tasks are continually being monitored on their accounts to meet company KPI’s.
• Ensure attention to detail is paramount and ability to accurately transfer data/pricing from point of order to invoicing.
• When on annual leave, conduct a full handover with their team.
• Perform any other duties as directed by the Office Manager.

First class telephone manner and communication skills both written and verbal. Ability to work under pressure to deliver a high standard of service. Able to work in a fast paced environment – FMCG preferred. Strong commercial awareness and business acumen. Computer literate, able to operate Microsoft Word, Excel and Outlook/Email. Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s. Highly responsible, reliable and flexible with a strong work ethic.