Customer Service Representative in Winsford

JOB PURPOSE

The Account Executive will deliver exceptional service to our customers. Having close interaction with production/operations to ensure the business provides a high level of customer service at all times.

SPECIFIC RESPONSIBILITIES

• Ensure that procedures within the department are followed
• Always maintain a professional manner
• Ensure all orders are released in time to meet customer due dates
• Create order acknowledgements for new orders
• Communicate with customers effectively, always striving to exceed customer expectations
• Liaise with planning department on artwork and repro requests
• Ensuring all orders are correctly priced
• Gain approval on artworks, ensuring costs are charged back to customers origin
• Create new finished goods material codes
• Liaise with transport suppliers on arranging collections/deliveries
• Raise transport and ad hoc purchase orders
• Produce accurate stock and sales reports
• Ensure prompt and accurate filing and archiving of all customer orders and correspondence
• To ensure and maintain the departments targets are achieved
• Provide information in a concise and timely manner, to both customers and senior management
• Advise customers of current lead times and advise of any issues regarding due dates
• Communicate with internal and external departments to ensure customer requests are met
• Take on any additional ad hoc tasks as and when required
• Organising samples
• Reception duties
• Grow product knowledge both through regular product training and from working alongside the sales team

GENERAL RESPONSIBILITIES

SKILLS/QUALS

• Excellent customer facing skills
• Excellent telephone manner and communication skills both written and verbal
• Highly organised
• An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation
• Ability to work under pressure to deliver a high standard of service
• Able to multitask – Essential
• Self-Motivated and the ability to motivate others
• Process relevant information quickly and easily
• Attention to detail and take pride in your work
• Excellent organisational and time management skills, with the ability to prioritise
• Able to work in a fast-paced environment – FMCG preferred
• Strong commercial awareness and business acumen
• Computer literate, able to operate Microsoft Word, Excel and Outlook/Email
• Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s

INTERPERSONAL SKILLS

• Highly responsible, reliable and flexible with a strong work ethic
• Ability to work in a fast-paced environment
• Able to effectively prioritise and adapt to a varied and changeable workload
• Punctual, presentable and with good attendance
• Reliable
• Sense of urgency
• Energy and drive
• Analytical thinking
• Results focussed
• Positive attitude and commitment
• Ability to establish and maintain effective working relationships
• Ability to influence others and generate new ideas
• Effective problem-solving and decision making
• Forward thinking, innovative and able to see the ‘bigger picture’