Quality and Compliance Team Leader

To ensure the Leeds site provides the highest standard and quality of goods at all times through implementation of effective monitoring processes. To ensure that compliance to Food Safety Standards is adhered to and that audits are facilitated both internally and externally including second and third party audits.

Specific Responsibilities:

• Responsible for data collection and analysis, including root cause analysis following complaints, or data for continuous improvement opportunities.
• Primary point of contact for all quality related queries (customers and internal).
• Management of Customer Complaints, including inputting information on the relevant database and managing the process of replying to the customer with a satisfactory outcome.
• Consistently monitor and review processes to aid with real time problem identification, analysis and resolution.
• Visit customer sites when required to maintain excellent customer relations and work in partnership to proactively improve quality performance and resolve quality complaints.
• Lead quality meetings, involving relevant personnel to resolve any quality issues quickly and effectively.
• Undertake employee training in new processes and initiatives, utilising visual aids, training documents, lesson plans and skills validations.
• Produce reports and presentations for customers and internal departmental management to update them on relevant quality or continuous improvement projects or issues.
• Responsible for the corrective actions taken when a quality issue is raised, ensuring to work with Line Managers and Operators on the best resolution through continuous improvement initiatives.
• Assist Senior Quality Manager with effective management and tracking of key quality or continuous improvement projects, ensuring deadlines are met and targets are achieved.
• Assist Senior Quality Manager to maintain compliance, enhancement and re-accreditation of BRC, ISO9001, HAVI, FSC and PEFC.
• Manage the preparation process for customer or third party audits on site when required.
• Undertake internal audits around the site.
• Manage Quality Technicians and Quality Coordinators on site at Leeds.
• Responsible for site preparation for third party audits, leading the audits and liaising with key personnel on site to ensure any corrective actions are actioned in a timely manner.
• Deputise for Senior Quality Manager when required.

Performance Indicators:

• Quality and Hygiene Audit Results.
• Maintain and improve performance on accreditation audits.
• Effective and timely management of Quality complaints.
• Reduction of non-quality cost (internal and external).
• Improved customer complaint trend.
• Monthly European targets achieved.

Technical Skills/Qualifications:

• Member of HACCP team and internal auditor experience.
• Experience of ISO 9001 and BRCGS alignment and certification requirements.
• At least 3 years experience in a fast-paced manufacturing area, preferably in the packaging sector.
• Competent in Microsoft products, particularly Excel, Word and PowerPoint.
• A relevant qualification in Quality, Manufacturing, Supervisory up to level 5 would be a distinct advantage.
• HACCP trained at level 2 as a minimum.
• Must hold a current, valid, clean, UK driving licence.

Interpersonal Skills:

• Excellent communication skills and the ability to write and give clear verbal instructions, including document writing.
• Effective problem-solving and logical decision making ability.
• Able to build cross-functional relationships and challenge behaviours in relation to quality improvements.
• Commercial awareness.
• Quality and Safety conscious.
• Able to work at pace, with attention to detail.