At a Glance
- Tasks: Install, service, and maintain cutting-edge GPI machinery at customer sites.
- Company: Join a leading company in the packaging industry with a focus on innovation.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a supportive team environment.
- Why this job: Be a key player in solving real-world problems and enhancing customer satisfaction.
- Qualifications: 4+ years in equipment maintenance, technical training in engineering, and PLC expertise.
Location: UK
Reports to: Area manager / Co Ordinator
Job Purpose: Responsible for the installation, service and maintenance of GPI machinery in customer facilities. The incumbent is a key member of the Technical Service team and partners with our converting and sales teams to meet the needs of the customer.
Key Responsibilities:
- Conducts top-level troubleshooting, diagnosis and repair of electrical, mechanical and controls related problems on machines installed at customer locations, including overhauls and field upgrades as necessary.
- Participates in the development, processing and follow up of specifications during machinery tests, debugging and start up, as well as, during the development and field testing of new carton designs.
- Develops and maintains productive working relationships with customers and acts professionally and proactively to resolve equipment, cartons or service-related issues.
- As the technical expert, partners with sales and converting manufacturing individuals and teams to resolve customer issues, as well as, support new business opportunities and product development projects.
- Applies continuous improvement concepts and techniques to increase equipment productivity. Participates in process improvement and cost reduction initiatives.
- Effectively utilizes IT systems (in-house and standard applications).
- Maintains skill base necessary and consistent with machinery and carton technology.
- Provides instruction and training to customers staff on safety, operations, machinery maintenance and proper carton handling procedures.
- Prepares service reports, modified schematics, standard operating procedures and carton specification updates to support field initiatives and changes.
- Reports on progress of projects / assignments to all internal and external stakeholders.
- Conducts audits, evaluations and assessment of machine systems / performance results.
- Liaises with other companies / OEMs working on common projects.
This is a summary of the key responsibilities of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instruction given by the Company.
Qualifications and Experience:
- 4 or more years of related experience and/or formal training in equipment maintenance, repair and troubleshooting.
- Knowledge of packaging or similar equipment is advantageous.
- Technical training with graduation or education of industrial or mechanical engineering.
- Demonstrated ability to read electrical, mechanical engineering PLC and operator interface knowledge/experience.
- Intermediate level of PLC expertise preferably on Siemens TIA Portal and Step 7 platform. Rockwell control Logix 5000 and Studio 5000 would be acceptable.
- Must be prepared to travel if required on short notice.
- Working hours are flexible to meet Customer demands. Some shift / out of hours working will be required as necessary.
- Higher level of English reading, writing and speaking skills.
- Full clean driving license.
Key Competencies:
- Effective communicator, both orally and written, with internal and external customers.
- Successfully identifies root causes and resolves problems and issues.
- Develops positive customer relationships through customer-focused mindset, build trust.
- Is a team player, works well with others inside and outside the organization.
- Detail-orientated and technically minded.
- Is a self-starter, has initiative, can effectively work independently with minimal direct supervision.
- Effectively manages time, plans, projects and related tasks.
- Flexible approach to ensure timely and professional service to support customer and the internal manufacturing process.
- Continuously meet targets and objectives, accountable for results.
Field Service Engineer employer: Graphic Packaging International Box Holdings Limited
As a Field Service Engineer with us, you'll join a dynamic team that values innovation and collaboration, working in a supportive environment that prioritises employee growth and development. Our flexible working hours and commitment to continuous improvement ensure that you can thrive both professionally and personally while making a meaningful impact on our customers' operations across the UK. With opportunities for training and advancement, we empower our employees to excel in their roles and contribute to exciting projects in the packaging industry.
Contact Details:
Graphic Packaging International Box Holdings Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and knowledge. Make sure you can talk confidently about troubleshooting and maintenance processes. We want you to shine as the technical expert they’re looking for!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you’ve tackled challenges in the past. We love candidates who can demonstrate their ability to identify root causes and resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are eager to join our team and make a difference in the field.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with electrical and mechanical troubleshooting, and don’t forget to mention any relevant technical training or certifications you have. We want to see how your skills match up with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Be sure to mention your ability to build relationships with customers and your experience in a similar field.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've successfully identified and resolved issues in past roles. We love candidates who can demonstrate their troubleshooting prowess, especially when it comes to machinery and equipment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Graphic Packaging International Box Holdings Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around electrical and mechanical systems. Be ready to discuss your experience with PLCs, particularly Siemens TIA Portal and Rockwell control systems, as these are crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled troubleshooting and repair challenges in the past. Highlight specific instances where you identified root causes and implemented effective solutions, as this will demonstrate your ability to handle the responsibilities of the job.
✨Build Rapport with Interviewers
Since developing positive customer relationships is key, practice your communication skills. Be friendly and approachable during the interview, and show that you can connect with both internal teams and external customers.
✨Flexibility is Key
Be prepared to discuss your willingness to travel and work flexible hours. Share any relevant experiences where you've adapted to changing schedules or customer demands, as this will show you're a team player who can meet the company's needs.
