At a Glance
- Tasks: Be the go-to person for customer queries and manage orders like a pro.
- Company: Join the largest privately owned print and packaging company in the UK.
- Benefits: Full-time apprenticeship with a supportive team and growth opportunities.
- Other info: Dynamic work environment with a focus on innovation and sustainability.
- Why this job: Dive into the creative side of the print industry while making a real impact.
- Qualifications: Previous experience in customer service and a passion for helping others.
The predicted salary is between 27000 - 33000 £ per year.
Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK, employing over 1000 people across multiple global sites. We pride ourselves on quality, efficiency, ethics, innovation, and maintaining a low environmental impact. Reflex is known for its innovative approach and dynamic business model.
Location: Ketton, UK
Position Type: Full‑Time, Apprenticeship
Working Hours: Monday to Friday, 9:00am – 5:00pm
Role Overview: Graphic Brands, part of the Reflex Group, is seeking a self‑driven and motivated Customer Service and Business Support professional to join our Ketton site. This is an exciting opportunity for someone with previous experience who is looking to grow within customer service, business support, and the creative side of the print industry. You will play a key role in supporting customers, assisting production planning, and helping to ensure smooth day‑to‑day operations.
Roles and Responsibilities
- Customer Communication: Serve as the primary point of contact for customers, responding to queries and processing orders in a timely and professional manner.
- Order Management: Efficiently prioritise and manage customer orders submitted via phone, email, or other channels, ensuring jobs are tracked from order through to completion.
- Production Support: Support Production Managers with planning and coordinating work schedules, helping to move jobs through production, chase progress, and adjust priorities when required, particularly during busy periods.
- Complaint Resolution: Investigate and resolve customer complaints efficiently and professionally, addressing issues such as late deliveries, incorrect orders, or faulty products.
- Data Entry: Maintain accurate records and data entry related to customer orders and communications.
Customer Service and Business Support in Rutland employer: Graphic Brands
At Reflex Group, we are committed to fostering a dynamic and inclusive work environment where our employees can thrive. As the largest privately owned print and packaging company in the UK, we offer competitive benefits, opportunities for professional growth, and a strong focus on sustainability, making us an excellent employer for those looking to make a meaningful impact in their careers.
