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For Companies At a Glance
- Tasks: Nurture client partnerships and ensure top-notch service while supporting growth.
- Company: Join Graphene, a cutting-edge tech firm revolutionising wealth platforms.
- Benefits: Competitive salary, 25 days holiday, bonuses, and health support.
- Why this job: Be the voice of clients and drive impactful change in a dynamic environment.
- Qualifications: Experience with clients and strong communication skills are essential.
- Other info: Enjoy a hybrid work model and thrive in a collaborative culture.
The predicted salary is between 70000 - 90000 £ per year.
Salary: £70,000–£90,000
Location: Edinburgh (Hybrid — minimum 3 days per week in our George Street office)
Department: Relationship Management (Client Service Operations)
Reports to: COO
About Us
Graphene is the intelligent infrastructure powering the next generation of wealth platforms. We’re not a traditional platform provider — we’re the technology, data and operational layer that sits beneath modern wealth propositions. Our infrastructure unifies systems, data and processes to help firms scale efficiently and deliver seamless digital experiences. We’re trusted by firms managing tens of billions globally, and our ecosystem connects into $1.7tn of global custody infrastructure.
The Role
We’re looking for a Relationship Manager who can nurture and grow client partnerships, ensuring high‑quality service and supporting AUM growth across the platform.
What you'll do:
- Oversight of BAU activity and support queries
- Monitor service performance and SLAs
- Produce MI reports for executive review
- Conduct quarterly service reviews
- Build strong relationships across client teams
- Identify and pursue commercial opportunities
- Support client projects & training
- Act as the voice of the client internally
- Collaborate with Operations, Change, Tech and Leadership
What we're looking for:
- Experience working directly with clients
- Confident communication with senior stakeholders
- Personable, proactive and organised
- Strong judgement around escalation
- Works well in a flat, collaborative structure
Our Culture
We’re an ambitious, mission‑driven team that embraces pace and change. We prioritise teamwork, winning together, treating everyone like humans first, and acting as guides rather than heroes.
Benefits
- A competitive salary, reviewed annually.
- 25 days’ holiday plus bank holidays.
- Discretionary performance‑based bonuses.
- Pension contributions scaling from 3% to 7.5%.
- CISI membership funded qualifications.
- Health & wellbeing support including Vitality.
How we work
We operate a hybrid model with all team members spending at least three days a week in our Edinburgh office for collaboration and problem‑solving.
Relationship Manager in Scotland employer: Graphene
Contact Detail:
Graphene Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager in Scotland
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Graphene's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely understands our mission and culture.
✨Tip Number 3
Practice your communication skills! As a Relationship Manager, you’ll need to impress senior stakeholders. Role-play with a friend or use online resources to refine your pitch.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can keep you top of mind and show us that you’re genuinely interested in the role.
We think you need these skills to ace Relationship Manager in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Relationship Manager role. Highlight your experience with client relationships and any relevant achievements that showcase your ability to nurture partnerships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills align with our mission at Graphene. Be personable and let your enthusiasm show!
Showcase Your Communication Skills: Since the role involves working with senior stakeholders, make sure your application reflects your confident communication style. Use clear, concise language and demonstrate your ability to engage effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Graphene
✨Know Your Client Management Skills
Make sure you can clearly articulate your experience in managing client relationships. Prepare specific examples of how you've nurtured partnerships and supported AUM growth, as this is crucial for the Relationship Manager role.
✨Demonstrate Strong Communication
Since you'll be communicating with senior stakeholders, practice conveying complex information in a straightforward manner. Think about how you can showcase your personable and proactive nature during the interview.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've handled service performance issues or escalated situations in the past. Highlight your judgement and how you work collaboratively to find solutions, as this aligns with their culture.
✨Familiarise Yourself with Graphene's Ecosystem
Do your homework on Graphene and its role in the wealth management sector. Understanding their technology and operational layer will help you speak confidently about how you can contribute to their mission and client success.