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For Companies At a Glance
- Tasks: Nurture client partnerships and ensure top-notch service while supporting growth.
- Company: Join Graphene, a cutting-edge tech firm transforming wealth management.
- Benefits: Competitive salary, performance bonuses, pension contributions, and funded qualifications.
- Why this job: Be part of a mission-driven team making a real impact in the finance sector.
- Qualifications: Experience with clients, strong communication skills, and a proactive attitude.
- Other info: Enjoy a hybrid work model with a focus on collaboration and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Location: Edinburgh (Hybrid — minimum 3 days per week in our George Street office)
Department: Relationship Management (Client Service Operations)
Reports to: COO
About Us
Graphene is the intelligent infrastructure powering the next generation of wealth platforms. We’re not a traditional platform provider — we’re the technology, data and operational layer that sits beneath modern wealth propositions. Our infrastructure unifies systems, data and processes to help firms scale efficiently and deliver seamless digital experiences. We’re trusted by firms managing tens of billions globally, and our ecosystem connects into $1.7tn of global custody infrastructure.
The Role
We’re looking for a Relationship Manager who can nurture and grow client partnerships, ensuring high‑quality service and supporting AUM growth across the platform.
What you’ll do:
- Oversight of BAU activity and support queries
- Monitor service performance and SLAs
- Produce MI reports for executive review
- Build strong relationships across client teams
- Identify and pursue commercial opportunities
- Support client projects & training
- Act as the voice of the client internally
- Collaborate with Operations, Change, Tech and Leadership
What we’re looking for:
- Experience working directly with clients
- Confident communication with senior stakeholders
- Personable, proactive and organised
- Strong judgement around escalation
- Works well in a flat, collaborative structure
Our Culture
We’re an ambitious, mission‑driven team that embraces pace and change. We prioritise teamwork, winning together, treating everyone like humans first, and acting as guides rather than heroes.
A competitive salary, reviewed annually. Discretionary performance‑based bonuses. Pension contributions scaling from 3% to 7.5%. CISI membership + funded qualifications.
How we work
We operate a hybrid model with all team members spending at least three days a week in our Edinburgh office for collaboration and problem‑solving.
Relationship Manager employer: Graphene
Contact Detail:
Graphene Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company inside out, especially their culture and values. Be ready to discuss how your experience aligns with their mission and how you can contribute to their client partnerships.
✨Tip Number 3
Showcase your soft skills! As a Relationship Manager, your ability to communicate and build rapport is key. During interviews, share examples of how you've successfully managed client relationships and resolved issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Graphene.
We think you need these skills to ace Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Relationship Manager role. Highlight your experience with client relationships and any relevant achievements that showcase your ability to nurture partnerships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your skills align with our mission at Graphene. Be personable and let your enthusiasm show!
Showcase Your Communication Skills: Since this role involves confident communication with senior stakeholders, make sure your application reflects your ability to communicate clearly and effectively. Use concise language and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Graphene
✨Know Your Client Management Skills
Make sure you can clearly articulate your experience in managing client relationships. Prepare specific examples of how you've nurtured partnerships and resolved issues, as this will show your ability to thrive in a role that focuses on client service operations.
✨Demonstrate Strong Communication
Since the role involves confident communication with senior stakeholders, practice discussing complex topics in a straightforward manner. Think about how you can convey your ideas clearly and concisely, as well as how you can listen actively to understand client needs.
✨Show Your Proactive Nature
Be ready to discuss times when you took the initiative to improve service performance or identify commercial opportunities. This will highlight your proactive approach and ability to work well in a collaborative environment, which is key for this position.
✨Understand Their Culture
Familiarise yourself with Graphene's mission-driven culture. Be prepared to discuss how you align with their values of teamwork and treating everyone like humans first. Showing that you fit into their culture can set you apart from other candidates.