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For Companies At a Glance
- Tasks: Nurture client partnerships and ensure high-quality service while supporting growth.
- Company: Join Graphene, a cutting-edge tech firm transforming wealth platforms.
- Benefits: Competitive salary, 25 days holiday, bonuses, and health support.
- Why this job: Make a real impact by building strong client relationships in a dynamic environment.
- Qualifications: Experience with clients and confident communication skills required.
- Other info: Enjoy a hybrid work model with a focus on teamwork and collaboration.
The predicted salary is between 70000 - 90000 £ per year.
Salary: £70,000–£90,000
Location: Edinburgh (Hybrid — minimum 3 days per week in our George Street office)
Department: Relationship Management (Client Service Operations)
Reports to: COO
About Us
Graphene is the intelligent infrastructure powering the next generation of wealth platforms. We’re not a traditional platform provider — we’re the technology, data and operational layer that sits beneath modern wealth propositions. Our infrastructure unifies systems, data and processes to help firms scale efficiently and deliver seamless digital experiences. We’re trusted by firms managing tens of billions globally, and our ecosystem connects into $1.7tn of global custody infrastructure.
The Role
We’re looking for a Relationship Manager who can nurture and grow client partnerships, ensuring high‑quality service and supporting AUM growth across the platform.
What you'll do:
- Oversight of BAU activity and support queries
- Monitor service performance and SLAs
- Produce MI reports for executive review
- Conduct quarterly service reviews
- Build strong relationships across client teams
- Identify and pursue commercial opportunities
- Support client projects & training
- Act as the voice of the client internally
- Collaborate with Operations, Change, Tech and Leadership
What we're looking for:
- Experience working directly with clients
- Confident communication with senior stakeholders
- Personable, proactive and organised
- Strong judgement around escalation
- Works well in a flat, collaborative structure
Our Culture
We’re an ambitious, mission‑driven team that embraces pace and change. We prioritise teamwork, winning together, treating everyone like humans first, and acting as guides rather than heroes.
Benefits
- A competitive salary, reviewed annually.
- 25 days’ holiday plus bank holidays.
- Discretionary performance‑based bonuses.
- Pension contributions scaling from 3% to 7.5%.
- CISI membership + funded qualifications.
- Health & wellbeing support including Vitality.
How we work
We operate a hybrid model with all team members spending at least three days a week in our Edinburgh office for collaboration and problem‑solving.
Relationship Manager in Livingston employer: Graphene
Contact Detail:
Graphene Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager in Livingston
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Relationship Manager role.
✨Tip Number 2
Prepare for those interviews! Research Graphene and understand their values and culture. Be ready to discuss how your experience aligns with nurturing client partnerships and driving AUM growth. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Graphene team.
We think you need these skills to ace Relationship Manager in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Relationship Manager role. Highlight your experience with clients and any relevant achievements that showcase your ability to nurture partnerships and drive growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills align with our mission at Graphene. Be personable and let your enthusiasm show!
Showcase Your Communication Skills: Since this role involves confident communication with senior stakeholders, make sure your application reflects your ability to communicate clearly and effectively. Use concise language and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Graphene
✨Know Your Client Management Skills
Make sure you can clearly articulate your experience in managing client relationships. Prepare specific examples of how you've nurtured partnerships and supported AUM growth, as this is crucial for the Relationship Manager role.
✨Demonstrate Strong Communication
Since you'll be communicating with senior stakeholders, practice conveying complex ideas simply and confidently. Think about how you can showcase your personable and proactive nature during the interview.
✨Familiarise Yourself with Graphene's Culture
Research Graphene’s mission and values. Be ready to discuss how your approach aligns with their emphasis on teamwork and treating everyone like humans first. This will show that you're not just a fit for the role, but also for the company culture.
✨Prepare Questions About Collaboration
Since the role involves working closely with various teams, prepare insightful questions about how different departments collaborate at Graphene. This shows your interest in the role and your understanding of the importance of teamwork in achieving success.