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For Companies At a Glance
- Tasks: Nurture client partnerships and ensure top-notch service while supporting growth.
- Company: Join Graphene, a cutting-edge tech firm revolutionising wealth platforms.
- Benefits: Enjoy a competitive salary, generous holiday, bonuses, and health support.
- Why this job: Be part of a mission-driven team making a real impact in the finance sector.
- Qualifications: Experience with clients and strong communication skills are essential.
- Other info: Collaborative hybrid work environment with great career development opportunities.
The predicted salary is between 60000 - 84000 £ per year.
Salary: £70,000–£90,000
Location: Edinburgh (Hybrid – minimum 3 days per week in our George Street office)
Department: Relationship Management (Client Service Operations)
Reports to: COO
About Us
Graphene is the intelligent infrastructure powering the next generation of wealth platforms. We’re not a traditional platform provider – we’re the technology, data and operational layer that sits beneath modern wealth propositions. Our infrastructure unifies systems, data and processes to help firms scale efficiently and deliver seamless digital experiences. We’re trusted by firms managing tens of billions globally, and our ecosystem connects into $1.7tn of global custody infrastructure.
The Role
We’re looking for a Relationship Manager who can nurture and grow client partnerships, ensuring high-quality service and supporting AUM growth across the platform.
What you’ll do:
- Oversight of BAU activity and support queries
- Monitor service performance and SLAs
- Produce MI reports for executive review
- Conduct quarterly service reviews
- Build strong relationships across client teams
- Identify and pursue commercial opportunities
- Support client projects & training
- Act as the voice of the client internally
- Collaborate with Operations, Change, Tech and Leadership
What we’re looking for:
- Experience working directly with clients
- Confident communication with senior stakeholders
- Personable, proactive and organised
- Strong judgement around escalation
- Works well in a flat, collaborative structure
Our Culture
We’re an ambitious, mission-driven team that embraces pace and change. We prioritise teamwork, winning together, treating everyone like humans first, and acting as guides rather than heroes.
Benefits
- A competitive salary, reviewed annually.
- 25 days’ holiday plus bank holidays.
- Discretionary performance-based bonuses.
- Pension contributions scaling from 3% to 7.5%.
- CISI membership + funded qualifications.
- Health & wellbeing support including Vitality.
How we work
We operate a hybrid model with all team members spending at least three days a week in our Edinburgh office for collaboration and problem-solving.
Relationship Manager in Edinburgh employer: Graphene
Contact Detail:
Graphene Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Graphene's services and recent projects. Show us you’re genuinely interested in what we do and how you can contribute to our mission.
✨Tip Number 3
Practice your communication skills! As a Relationship Manager, you'll need to engage with senior stakeholders. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show us you’re keen on the role. Plus, it keeps you on our radar!
We think you need these skills to ace Relationship Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Relationship Manager role. Highlight your experience with client relationships and any relevant achievements that showcase your ability to nurture partnerships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our mission at Graphene. Be personable and let your enthusiasm show!
Showcase Your Communication Skills: Since you'll be working closely with clients and senior stakeholders, it's crucial to demonstrate your confident communication style. Use clear and concise language in your application to reflect this.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us!
How to prepare for a job interview at Graphene
✨Know Your Client
Before the interview, take some time to research Graphene and its client base. Understand their services and how they support wealth management. This will help you demonstrate your knowledge and show that you're genuinely interested in nurturing client partnerships.
✨Showcase Your Communication Skills
As a Relationship Manager, you'll need to communicate effectively with senior stakeholders. Prepare examples of past experiences where you've successfully managed client relationships or resolved issues. Practise articulating these stories clearly and confidently.
✨Be Proactive and Personable
Graphene values a proactive approach and strong interpersonal skills. During the interview, be sure to convey your enthusiasm for building relationships and your ability to work collaboratively. Share instances where you've taken initiative to improve client service or team dynamics.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your judgement and problem-solving abilities. Think about potential challenges you might face in the role and how you would handle them. This will showcase your critical thinking and readiness to act as the voice of the client internally.