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For Companies At a Glance
- Tasks: Nurture client partnerships and ensure high-quality service while supporting growth.
- Company: Join Graphene, a cutting-edge tech firm transforming wealth platforms.
- Benefits: Competitive salary, 25 days holiday, bonuses, and health support.
- Why this job: Make a real impact in a dynamic environment with ambitious goals.
- Qualifications: Experience with clients and strong communication skills required.
- Other info: Enjoy a hybrid work model with a focus on teamwork and collaboration.
The predicted salary is between 70000 - 90000 £ per year.
Salary: £70,000–£90,000
Location: Edinburgh (Hybrid — minimum 3 days per week in our George Street office)
Department: Relationship Management (Client Service Operations)
Reports to: COO
About Us
Graphene is the intelligent infrastructure powering the next generation of wealth platforms. We’re not a traditional platform provider — we’re the technology, data and operational layer that sits beneath modern wealth propositions. Our infrastructure unifies systems, data and processes to help firms scale efficiently and deliver seamless digital experiences. We’re trusted by firms managing tens of billions globally, and our ecosystem connects into $1.7tn of global custody infrastructure.
The Role
We’re looking for a Relationship Manager who can nurture and grow client partnerships, ensuring high‑quality service and supporting AUM growth across the platform.
What you'll do:
- Oversight of BAU activity and support queries
- Monitor service performance and SLAs
- Produce MI reports for executive review
- Conduct quarterly service reviews
- Build strong relationships across client teams
- Identify and pursue commercial opportunities
- Support client projects & training
- Act as the voice of the client internally
- Collaborate with Operations, Change, Tech and Leadership
What we're looking for:
- Experience working directly with clients
- Confident communication with senior stakeholders
- Personable, proactive and organised
- Strong judgement around escalation
- Works well in a flat, collaborative structure
Our Culture
We’re an ambitious, mission‑driven team that embraces pace and change. We prioritise teamwork, winning together, treating everyone like humans first, and acting as guides rather than heroes.
Benefits
- A competitive salary, reviewed annually.
- 25 days’ holiday plus bank holidays.
- Discretionary performance‑based bonuses.
- Pension contributions scaling from 3% to 7.5%.
- CISI membership + funded qualifications.
- Health & wellbeing support including Vitality.
How we work
We operate a hybrid model with all team members spending at least three days a week in our Edinburgh office for collaboration and problem‑solving.
Relationship Manager in Dunfermline employer: Graphene
Contact Detail:
Graphene Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager in Dunfermline
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more connections you make, the better your chances of landing that Relationship Manager role.
✨Tip Number 2
Prepare for interviews by researching Graphene and understanding their culture. Familiarise yourself with their services and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your soft skills! As a Relationship Manager, communication and relationship-building are key. Be ready to share examples of how you've successfully managed client relationships and resolved issues in the past during your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Graphene.
We think you need these skills to ace Relationship Manager in Dunfermline
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Relationship Manager role. Highlight your experience with client relationships and any relevant achievements that showcase your ability to nurture partnerships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills align with our mission at Graphene. Be personable and let your enthusiasm show!
Showcase Your Communication Skills: Since the role involves confident communication with senior stakeholders, make sure your application reflects your communication style. Use clear, concise language and don’t shy away from showing your personality.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Graphene
✨Know Your Client Management Skills
Make sure you can clearly articulate your experience in managing client relationships. Prepare specific examples of how you've nurtured partnerships and supported AUM growth, as this is crucial for the Relationship Manager role.
✨Demonstrate Strong Communication
Since you'll be communicating with senior stakeholders, practice conveying complex ideas simply and confidently. Think about how you can showcase your personable and proactive nature during the interview.
✨Familiarise Yourself with Graphene's Culture
Research Graphene’s mission and values. Be ready to discuss how your approach aligns with their emphasis on teamwork and treating everyone like humans first. This will show that you're not just a fit for the role, but also for the company culture.
✨Prepare Questions About the Role
Have insightful questions ready about the BAU activities, service performance, and how success is measured in the role. This shows your genuine interest and helps you understand how you can contribute effectively.