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For Companies At a Glance
- Tasks: Nurture client partnerships and ensure high-quality service while supporting growth.
- Company: Join Graphene, a cutting-edge tech firm transforming wealth platforms.
- Benefits: Competitive salary, 25 days holiday, bonuses, and health support.
- Why this job: Make a real impact by building strong client relationships in a dynamic environment.
- Qualifications: Experience with clients and confident communication skills required.
- Other info: Enjoy a hybrid work model with a focus on teamwork and collaboration.
The predicted salary is between 70000 - 90000 £ per year.
Salary: £70,000–£90,000
Location: Edinburgh (Hybrid — minimum 3 days per week in our George Street office)
Department: Relationship Management (Client Service Operations)
Reports to: COO
About Us
Graphene is the intelligent infrastructure powering the next generation of wealth platforms. We’re not a traditional platform provider — we’re the technology, data and operational layer that sits beneath modern wealth propositions. Our infrastructure unifies systems, data and processes to help firms scale efficiently and deliver seamless digital experiences. We’re trusted by firms managing tens of billions globally, and our ecosystem connects into $1.7tn of global custody infrastructure.
The Role
We’re looking for a Relationship Manager who can nurture and grow client partnerships, ensuring high‑quality service and supporting AUM growth across the platform.
What you'll do:
- Oversight of BAU activity and support queries
- Monitor service performance and SLAs
- Produce MI reports for executive review
- Conduct quarterly service reviews
- Build strong relationships across client teams
- Identify and pursue commercial opportunities
- Support client projects & training
- Act as the voice of the client internally
- Collaborate with Operations, Change, Tech and Leadership
What we're looking for:
- Experience working directly with clients
- Confident communication with senior stakeholders
- Personable, proactive and organised
- Strong judgement around escalation
- Works well in a flat, collaborative structure
Our Culture
We’re an ambitious, mission‑driven team that embraces pace and change. We prioritise teamwork, winning together, treating everyone like humans first, and acting as guides rather than heroes.
Benefits
- A competitive salary, reviewed annually.
- 25 days’ holiday plus bank holidays.
- Discretionary performance‑based bonuses.
- Pension contributions scaling from 3% to 7.5%.
- CISI membership + funded qualifications.
- Health & wellbeing support including Vitality.
How we work
We operate a hybrid model with all team members spending at least three days a week in our Edinburgh office for collaboration and problem‑solving.
Relationship Manager in Broughton employer: Graphene
Contact Detail:
Graphene Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager in Broughton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Relationship Manager role.
✨Tip Number 2
Prepare for those interviews! Research Graphene inside out—know their values, culture, and what they’re all about. Tailor your answers to show how you can nurture client partnerships and support AUM growth. We want to see your passion!
✨Tip Number 3
Show off your soft skills! As a Relationship Manager, communication is key. Practice articulating your thoughts clearly and confidently. Be personable and proactive in your approach, so we can see how well you’d fit into our collaborative culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our mission-driven team at Graphene.
We think you need these skills to ace Relationship Manager in Broughton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Relationship Manager role. Highlight your experience with client relationships and any relevant achievements that showcase your ability to nurture partnerships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our mission at Graphene. Be personable and let your enthusiasm show!
Showcase Your Communication Skills: Since you'll be working closely with clients and senior stakeholders, it's crucial to demonstrate your confident communication style. Use clear and concise language in your application to reflect this.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Graphene
✨Know Your Client
Before the interview, research Graphene and its client base. Understand their services and how they support wealth management. This will help you demonstrate your knowledge and show that you're genuinely interested in nurturing client partnerships.
✨Showcase Your Communication Skills
As a Relationship Manager, you'll need to communicate effectively with senior stakeholders. Prepare examples of how you've successfully managed client relationships in the past, focusing on your proactive communication style and ability to escalate issues when necessary.
✨Be Personable and Organised
During the interview, let your personality shine through! Be friendly and approachable while also demonstrating your organisational skills. Share specific instances where your organisation helped improve service performance or client satisfaction.
✨Embrace Collaboration
Graphene values teamwork and collaboration. Be ready to discuss how you've worked in flat structures before and how you can contribute to a collaborative environment. Highlight any experiences where you’ve partnered with different teams to achieve a common goal.