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- Tasks: Lead clinical trials and engage with customers to ensure compliance and success.
- Company: Join Graphene Trace, a cutting-edge startup revolutionising pressure ulcer prevention with AI and printed electronics.
- Benefits: Enjoy a competitive salary, private health insurance, gym membership, and equity options.
- Why this job: Make a real impact in a collaborative environment while growing your career in medical technology.
- Qualifications: 2+ years in clinical trials, excellent customer engagement skills, and proficiency in CRM systems required.
- Other info: Hybrid work options available for the right candidate; potential for senior leadership roles.
The predicted salary is between 34000 - 49000 £ per year.
Graphene Trace is a pioneering medical technology startup dedicated to preventing pressure ulcers by continuous and automated pressure mapping. Our mission is to make preventative technology smarter and more accessible using printed electronics & AI.
We are seeking a passionate and personable Clinical Trials & Customer Engagement Lead to help bring our solution to market. In this role, you will be pivotal in managing and coordinating clinical usability trials, engaging directly with customers & ensuring compliance with medical device regulations. This role offers the opportunity to have real impact on the success of our startup; you will be given trust, ownership and the chance to make a lasting impact in a collaborative and forward-thinking environment.
Key Responsibilities:
- Lead the setup and coordination of clinical usability trials, from participant engagement & recruitment to data analysis & reporting.
- Implement CRM systems to track communications, trial progress & participant data.
- Oversee medical device compliance with standards & testing.
- Directly engage with a diverse customer base, including wheelchair users, healthcare providers, care homes, and distributors.
Essential Skills:
- 2+ years’ proven experience in clinical trials.
- Excellent customer engagement & relationship-building skills.
- Proficient in CRM (or CTMS) systems for clinical trial management.
- Technical background in clinical, medical research, or similar.
- Strong written & verbal communication.
- Personable & approachable.
Desirable Skills:
- Clinical trial planning experience.
- Proactive by nature with a track record of spotting opportunities & taking initiative.
- Experience working with wheelchair users, pressure care, or related fields.
- Solid understanding of quantitative evaluation & structured data collection.
- Project management.
Our Offer to You:
- Competitive Salary: £40k - £42k + equity/share options.
- Comprehensive Private Health Insurance, including Optical & Dental cover.
- Gym Membership & Cycle2Work Scheme.
- Unlimited opportunity for growth and Continual Professional Development (CPD).
- Supportive and inclusive workplace culture focused on innovation and teamwork.
- Clear pathways for career progression & a potential senior leadership position.
- Hybrid work considered for the right candidate, the team work on-site most days.
Clinical Trials & Customer Engagement Lead employer: Graphene Trace
Contact Detail:
Graphene Trace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Trials & Customer Engagement Lead
✨Tip Number 1
Familiarise yourself with the latest trends in clinical trials and medical technology. Understanding the current landscape will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the medical technology and clinical trials sectors. Attend relevant conferences or webinars, and connect with people on platforms like LinkedIn to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully engaged customers or managed clinical trials in the past. Highlighting your experience with CRM systems and compliance will set you apart from other candidates.
✨Tip Number 4
Showcase your proactive nature by identifying potential challenges in clinical trials and suggesting innovative solutions. This will demonstrate your problem-solving skills and readiness to take initiative in the role.
We think you need these skills to ace Clinical Trials & Customer Engagement Lead
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Clinical Trials & Customer Engagement Lead position at Graphene Trace. Understand the key responsibilities and essential skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2+ years of experience in clinical trials and any customer engagement roles. Provide specific examples of how you've successfully managed trials or built relationships with customers in the past.
Showcase Your Skills: Make sure to highlight your proficiency in CRM systems and any technical background in clinical or medical research. Use bullet points to clearly outline your skills and how they relate to the job requirements.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the mission of Graphene Trace. Discuss why you're interested in preventing pressure ulcers and how your proactive nature can contribute to the company's success.
How to prepare for a job interview at Graphene Trace
✨Understand the Role and Company
Before the interview, make sure to thoroughly research Graphene Trace and its mission. Familiarise yourself with their technology and how it aims to prevent pressure ulcers. This will help you demonstrate your genuine interest in the role and align your answers with the company's goals.
✨Showcase Your Clinical Trials Experience
Be prepared to discuss your previous experience in managing clinical trials. Highlight specific examples where you successfully coordinated trials, engaged participants, and ensured compliance with medical device regulations. This will show that you have the relevant skills and knowledge for the position.
✨Demonstrate Customer Engagement Skills
Since the role involves direct engagement with a diverse customer base, be ready to share examples of how you've built relationships with clients in the past. Discuss your approach to understanding customer needs and how you’ve effectively communicated with different stakeholders.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Consider asking about the company's future plans, the team dynamics, or how they measure success in clinical trials. This will also give you valuable insights into the work environment.
