At a Glance
- Tasks: Lead IT support for Engineering Labs and Silicon projects in hybrid environments.
- Company: Join Graphcore, a pioneering AI compute company backed by SoftBank.
- Benefits: Inclusive culture, flexible work options, and opportunities for personal growth.
- Other info: Collaborative team atmosphere with a focus on continuous improvement.
- Why this job: Make a real impact on AI technology while solving exciting challenges.
- Qualifications: Experience in IT support and team leadership in tech environments.
The predicted salary is between 60000 - 80000 £ per year.
At Graphcore, we’re building the future of AI compute. We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacentre scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
As a Lead Lab Support Engineer at Graphcore, you will serve as the technical lead providing IT support to Engineering Labs and Silicon development projects. This includes bring-ups and testing in hybrid Linux and Windows environments. You will deliver reliable, scalable, and high-quality services to internal customers, partners, and collaborators. You will also lead a small team of Lab Support Engineers and encourage a culture of accountability, collaboration, and continuous improvement. Working alongside Project Managers, engineering teams, and interested parties, you will build and deploy scalable workflows. You must ensure IT support for Engineering Labs keeps pace with the organisation’s evolving requirements. At first, this role requires direct involvement in daily support, configuration, and onboarding activities while forming the Lab Support team and setting up scalable processes.
You’ll be joining a multidisciplinary team with strong technical skills and a very encouraging culture. We work closely together and regularly share knowledge, and your skills will make a direct impact on our business. It’s an exciting and pivotal moment for us right now, with plenty of new projects ahead. If you're looking to solve interesting problems and see your work deliver real-world results, this is the team for you.
Responsibilities and Duties
- Logging and solving support requests face‑to‑face.
We’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Lead Lab Support Engineer Bristol, UK employer: graphcore
Graphcore is an exceptional employer, offering a dynamic work environment in Bristol where innovation thrives. With a strong emphasis on collaboration and continuous improvement, employees are encouraged to grow their skills while contributing to groundbreaking AI technology. The company’s backing by the SoftBank Group ensures stability and ample resources, making it an ideal place for those seeking meaningful and impactful careers in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Lab Support Engineer Bristol, UK
✨Tip Number 1
Network like a pro! Reach out to current employees at Graphcore on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into Graphcore's projects and values. Show us that you’re not just another candidate, but someone who genuinely cares about the future of AI compute and how you can contribute.
✨Tip Number 3
Practice your technical skills relevant to the role. Whether it’s troubleshooting in Linux or Windows, being sharp on these will help you stand out during practical assessments or discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team.
We think you need these skills to ace Lead Lab Support Engineer Bristol, UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Lead Lab Support Engineer. Highlight your experience with IT support in hybrid environments and any leadership roles you've had. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about AI and how you can contribute to our team. Be sure to mention specific projects or experiences that relate to the job description.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled tough challenges in previous roles. We love seeing candidates who can think on their feet and come up with innovative solutions, especially in fast-paced environments.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at graphcore
✨Know Your Tech Inside Out
As a Lead Lab Support Engineer, you'll need to be well-versed in both Linux and Windows environments. Brush up on your technical knowledge and be ready to discuss specific tools and technologies you've used in past projects. This will show that you’re not just familiar with the systems but can also lead a team effectively.
✨Showcase Your Leadership Skills
Since this role involves leading a small team, be prepared to share examples of how you've successfully managed teams in the past. Talk about how you foster collaboration and accountability within your team. Highlight any experiences where you’ve implemented processes that improved efficiency or morale.
✨Understand Graphcore's Vision
Familiarise yourself with Graphcore’s mission and the AI compute landscape. Be ready to discuss how your skills align with their goals and how you can contribute to their exciting projects. Showing genuine interest in their work will set you apart from other candidates.
✨Prepare for Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Prepare by thinking through common issues that arise in lab support and how you would approach solving them. This will demonstrate your critical thinking skills and your ability to handle real-world challenges.
