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- Tasks: Lead IT support for Engineering Labs and manage a team of Lab Support Engineers.
- Company: Join Graphcore, a pioneering tech company in AI compute backed by SoftBank.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact in AI technology while solving exciting challenges.
- Qualifications: Experience in IT support, Linux/Windows systems, and strong problem-solving skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
At Graphcore, we’re building the future of AI compute. We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacentre scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
As a Lead Lab Support Engineer at Graphcore, you will serve as the technical lead providing IT support to Engineering Labs and Silicon development projects. This includes bring-ups and testing in hybrid Linux and Windows environments. You will deliver reliable, scalable, and high-quality services to internal customers, partners, and collaborators. You will also lead a small team of Lab Support Engineers and encourage a culture of accountability, collaboration, and continuous improvement. Working alongside Project Managers, engineering teams, and interested parties, you will build and deploy scalable workflows. You must ensure IT support for Engineering Labs keeps pace with the organisation’s evolving requirements. At first, this role requires direct involvement in daily support, configuration, and onboarding activities while forming the Lab Support team and setting up scalable processes.
You’ll be joining a multidisciplinary team with strong technical skills and a very encouraging culture. We work closely together and regularly share knowledge, and your skills will make a direct impact on our business. It’s an exciting and pivotal moment for us right now, with plenty of new projects ahead. If you're looking to solve interesting problems and see your work deliver real-world results, this is the team for you.
Responsibilities and Duties
- Logging and solving support requests face‑to‑face & via ticketing system
- Ensure high‑quality L1 & L2 support through effective triage, prioritization, and allocation of tickets
- Establish, manage, and consistently refine the Lab Support service, covering standards, processes, and governance
- Serve as the primary point of escalation and decision‑making for IT service delivery
- Handling and providing support for Linux‑based systems
- Handling and maintaining Windows‑based systems
- Managing a fleet of servers, helping Hardware Lab teams with daily activities, tools and packages installation, platform configuration via Configuration Management systems
- Installing and troubleshooting servers, hardware maintenance, fault finding
- Detailing solutions and maintaining a clear, up‑to‑date internal knowledge base
- Excellent communication and customer service skills
- Good understanding of troubleshooting principles and methodical problem‑solving
- Good Windows administration skills, Active Directory domain joining, policies
- Good networking skills such as VLANs, VPNs, Wi‑Fi, routing, subnetting
- Familiarity with desktop and server hardware, BMCs, Out‑of‑Band networks, firmware & BIOS upgrades, PDU, rack mounts
- Managing Infrastructure‑as‑Code using Puppet, Ansible, or similar via Git
- Understanding of authentication services such as LDAP, Radius
- Experience in managing web servers, load‑balancers, reverse‑proxies (e.g.: ha‑proxy, nginx)
- Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads
- Experience with various monitoring solutions and stack (e.g. Zabbix/Prometheus/Grafana Mimir/Open Telemetry)
- Proficiency with containerisation frameworks and orchestration (e.g.: Docker/containerd/Kubernetes)
- Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications
We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Lead Lab Support Engineer New Bristol, UK employer: graphcore
Contact Detail:
graphcore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Lab Support Engineer New Bristol, UK
✨Tip Number 1
Network like a pro! Reach out to current employees at Graphcore on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you’ll be dealing with Linux and Windows environments, make sure you can talk confidently about your experience with troubleshooting and managing systems. Practice makes perfect!
✨Tip Number 3
Show your passion for AI and technology during the interview. Graphcore is looking for people who are excited about solving tough problems. Share your thoughts on the future of AI and how you see yourself contributing to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Graphcore.
We think you need these skills to ace Lead Lab Support Engineer New Bristol, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Lab Support Engineer role. Highlight your experience with Linux and Windows systems, as well as any relevant IT support roles you've held. We want to see how your skills align with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, don’t just list your technical skills; share examples of how you've tackled complex problems in the past. We love seeing candidates who can think on their feet and come up with innovative solutions!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you convey your passion for the role and why you’d be a great fit without rambling on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at graphcore
✨Know Your Tech Inside Out
As a Lead Lab Support Engineer, you'll need to be well-versed in both Linux and Windows environments. Brush up on your troubleshooting skills and be ready to discuss specific scenarios where you've successfully resolved technical issues. This will show your depth of knowledge and problem-solving abilities.
✨Showcase Your Leadership Skills
Since this role involves leading a small team, be prepared to share examples of how you've fostered collaboration and accountability in previous positions. Think about times when you’ve motivated your team or improved processes, as this will demonstrate your capability to lead effectively.
✨Understand the Company Culture
Graphcore values collaboration and continuous improvement. Research their projects and culture, and be ready to discuss how your personal values align with theirs. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and future challenges they face. This not only shows your interest but also helps you gauge if the company is the right fit for you.