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- Tasks: Lead IT support for Engineering Labs and manage a team of Lab Support Engineers.
- Company: Join Graphcore, a pioneering tech company in AI compute backed by SoftBank.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact in AI while solving exciting technical challenges.
- Qualifications: Strong Linux and Windows skills, excellent communication, and problem-solving abilities.
The predicted salary is between 60000 - 80000 £ per year.
At Graphcore, we’re building the future of AI compute. We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacentre scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem.
To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
As a Lead Lab Support Engineer at Graphcore, you will serve as the technical lead providing IT support to Engineering Labs and Silicon development projects. This includes bring-ups and testing in hybrid Linux and Windows environments. You will deliver reliable, scalable, and high-quality services to internal customers, partners, and collaborators. You will also lead a small team of Lab Support Engineers and encourage a culture of accountability, collaboration, and continuous improvement.
Working alongside Project Managers, engineering teams, and interested parties, you will build and deploy scalable workflows. You must ensure IT support for Engineering Labs keeps pace with the organisation’s evolving requirements. At first, this role requires direct involvement in daily support, configuration, and onboarding activities while forming the Lab Support team and setting up scalable processes.
The Team You’ll be joining a multidisciplinary team with strong technical skills and a very encouraging culture. We work closely together and regularly share knowledge, and your skills will make a direct impact on our business. It’s an exciting and pivotal moment for us right now, with plenty of new projects ahead. If you're looking to solve interesting problems and see your work deliver real-world results, this is the team for you.
Responsibilities and Duties
- Logging and solving support requests face-to-face & via ticketing system
- Ensure high-quality L1 & L2 support through effective triage, prioritisation, and allocation of tickets
- Establish, manage, and consistently refine the Lab Support service, covering standards, processes, and governance
- Serve as the primary point of escalation and decision-making for IT service delivery
- Handling and providing support for Linux-based systems
- Handling and maintaining Windows-based systems
- Managing a fleet of servers, helping Hardware Lab teams with daily activities, tools and packages installation, platform configuration via Configuration Management systems
- Installing and troubleshooting servers, hardware maintenance, fault finding
- Detailing solutions and maintaining a clear, up-to-date internal knowledge base.
Essential
- Excellent communication and customer service skills
- Good understanding of troubleshooting principles and methodical problem-solving
- Strong Linux administration skills in Debian & RedHat derivatives
- Good Windows administration skills, Active Directory domain joining, policies
- Good networking skills such as VLANs, VPNs, Wi-Fi, routing, subnetting
- Familiarity with desktop and server hardware, BMCs, Out-of-Band networks, firmware & BIOS upgrades, PDU, rack mounts
- Managing Infrastructure-as-Code using Puppet, Ansible, or similar via Git
- Understanding of authentication services such as LDAP, Radius
Desirable
- Experience in managing web servers, load-balancers, reverse-proxies (e.g.: ha-proxy, nginx)
- Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads.
- Experience with various monitoring solutions and stack (e.g. Zabbix/Prometheus/Grafana Mimir/Open Telemetry)
- Proficiency with containerisation frameworks and orchestration (e.g.: Docker/containerd/Kubernetes).
- Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications
- CI/CD pipelines via GitLab/GitHub
We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Lead Lab Support Engineer in Bristol employer: graphcore
Contact Detail:
graphcore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Lab Support Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Graphcore on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you’ll be dealing with Linux and Windows systems, make sure you can talk confidently about your experience with troubleshooting and system management. Practice makes perfect!
✨Tip Number 3
Show your passion for AI and technology during the interview. Graphcore is looking for people who are excited about solving tough problems. Share your thoughts on the future of AI and how you see yourself contributing to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Graphcore.
We think you need these skills to ace Lead Lab Support Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Lead Lab Support Engineer role. Highlight your Linux and Windows administration skills, as well as any experience with troubleshooting and customer service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about the opportunity at Graphcore. Share specific examples of how you've solved problems in previous roles and how you can contribute to our team.
Showcase Your Technical Skills: Don’t forget to mention your familiarity with tools like Puppet, Ansible, or any monitoring solutions you’ve worked with. We love seeing candidates who can demonstrate their technical prowess and problem-solving abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at graphcore
✨Know Your Tech Inside Out
As a Lead Lab Support Engineer, you'll need to showcase your strong Linux and Windows skills. Brush up on troubleshooting principles and be ready to discuss your experience with Debian, RedHat, and Active Directory. Being able to talk through specific examples of how you've solved problems in these environments will really impress.
✨Showcase Your Leadership Skills
Since you'll be leading a small team, it's crucial to demonstrate your leadership abilities. Prepare to share experiences where you've encouraged collaboration and accountability within a team. Think about how you can foster a culture of continuous improvement and be ready to discuss your vision for the Lab Support team.
✨Communicate Clearly and Effectively
Excellent communication is key in this role. Practice explaining complex technical concepts in simple terms, as you'll be interacting with various stakeholders. Be prepared to discuss how you've handled support requests and escalations in the past, highlighting your customer service skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving skills. Think about potential issues you might face in a hybrid Linux and Windows environment and how you'd approach them. This could include anything from server troubleshooting to managing infrastructure-as-code. Having a few scenarios in mind will help you respond confidently.