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- Tasks: Support internal and external teams in hybrid Linux & Windows environments.
- Company: Join Graphcore, a leader in AI compute backed by SoftBank.
- Benefits: Inclusive culture, flexible work options, and opportunities for growth.
- Other info: Dynamic team environment with exciting projects ahead.
- Why this job: Make a real impact in the fast-evolving world of AI technology.
- Qualifications: Experience with Linux/Windows systems and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
At Graphcore, we’re building the future of AI compute. We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacentre scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
As a Lab Support Engineer at Graphcore, you’ll play a key role in keeping our people and systems running efficiently. You’ll provide day-to-day support to internal customers and external collaborators in on-prem Hardware Labs and Silicon development projects in hybrid Linux & Windows environments. You will help colleagues resolve issues quickly while maintaining a strong focus on security and following established guidelines.
You’ll be joining a multidisciplinary team with strong technical skills and a very encouraging culture. We work closely together and regularly share knowledge, and your skills will make a direct impact on our business. It’s an exciting and pivotal moment for us right now, with plenty of new projects ahead. If you're looking to solve interesting problems and see your work deliver real-world results, this is the team for you.
Responsibilities and Duties:
- Logging and solving support requests face-to-face & via ticketing system, L1&L2 support
- Handling and maintaining Linux-based systems
- Handling and providing support for Windows-based systems
- Managing a fleet of servers, helping Hardware Lab teams with daily activities
- Installing and troubleshooting servers, hardware maintenance, fault finding
- Detailing solutions and maintaining a clear, up-to-date internal knowledge base
- Excellent communication and customer service skills
- Good understanding of troubleshooting principles and methodical problem-solving
- Good Windows administration skills
- Good networking skills such as VLANs, VPNs, Wi-Fi, routing, subnetting
- Familiarity with desktop and server hardware, BMCs, Out-of-Band networks, firmware & BIOS upgrades, PDU, rack mounts
- Managing Infrastructure-as-Code using Puppet, Ansible, or similar
- Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads
- Experience with various monitoring solutions and stack (e.g. Zabbix/Prometheus/Grafana Mimir/Open Telemetry)
- Experience in managing web servers, load-balancers, reverse-proxies (e.g.: ha-proxy, nginx)
- Proficiency with containerisation frameworks and orchestration (e.g.: Docker/containerd/Kubernetes)
- Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications
We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Lab Support Engineer (Linux & Windows) New Bristol, UK employer: graphcore
Contact Detail:
graphcore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lab Support Engineer (Linux & Windows) New Bristol, UK
✨Tip Number 1
Network like a pro! Reach out to current employees at Graphcore on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Linux and Windows systems, as well as any relevant troubleshooting experiences you've had.
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss specific examples where you’ve tackled complex issues, especially in hybrid environments. We love seeing how you think!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Lab Support Engineer (Linux & Windows) New Bristol, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lab Support Engineer role. Highlight your experience with Linux and Windows systems, as well as any relevant troubleshooting skills. We want to see how your background aligns with what we do at Graphcore!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the opportunity at Graphcore and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled technical challenges in the past, especially in hybrid environments. We’re all about finding solutions here at Graphcore!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at graphcore
✨Know Your Tech Inside Out
Make sure you brush up on your Linux and Windows skills. Be ready to discuss troubleshooting methods, server management, and any relevant tools like Puppet or Ansible. Showing that you can handle both environments will impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think about specific challenges you've faced in hardware labs or with server maintenance, and be ready to explain your thought process and the solutions you implemented.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Use simple language to explain complex concepts, and don’t hesitate to ask clarifying questions if you need more information during the interview.
✨Familiarise Yourself with Graphcore's Vision
Research Graphcore and its role in the AI ecosystem. Understanding their products and the technology stack they use will help you align your answers with their goals and demonstrate your genuine interest in being part of their team.