At a Glance
- Tasks: Support internal teams in hybrid Linux & Windows environments and resolve technical issues.
- Company: Join Graphcore, a leader in AI compute backed by SoftBank Group.
- Benefits: Flexible work environment, inclusive culture, and opportunities for personal growth.
- Other info: Exciting projects ahead with excellent career development opportunities.
- Why this job: Be part of a dynamic team solving real-world AI challenges and making an impact.
- Qualifications: Experience with Linux/Windows systems, strong troubleshooting skills, and good communication.
The predicted salary is between 40000 - 50000 € per year.
At Graphcore, we’re building the future of AI compute. We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacentre scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
As a Lab Support Engineer at Graphcore, you’ll play a key role in keeping our people and systems running efficiently. You’ll provide day-to-day support to internal customers and external collaborators in on-prem Hardware Labs and Silicon development projects in hybrid Linux & Windows environments. You will help colleagues resolve issues quickly while maintaining a strong focus on security and following established guidelines.
You’ll be joining a multidisciplinary team with strong technical skills and a very encouraging culture. We work closely together and regularly share knowledge, and your skills will make a direct impact on our business. It’s an exciting and pivotal moment for us right now, with plenty of new projects ahead. If you're looking to solve interesting problems and see your work deliver real-world results, this is the team for you.
Responsibilities and Duties
- Logging and solving support requests face-to-face & via ticketing system, L1&L2 support
- Handling and maintaining Linux-based systems
- Handling and providing support for Windows-based systems
- Managing a fleet of servers, helping Hardware Lab teams with daily activities
- Installing and troubleshooting servers, hardware maintenance, fault finding
- Detailing solutions and maintaining a clear, up-to-date internal knowledge base
- Excellent communication and customer service skills
- Good understanding of troubleshooting principles and methodical problem-solving
- Good Windows administration skills
- Good networking skills such as VLANs, VPNs, Wi-Fi, routing, subnetting
- Familiarity with desktop and server hardware, BMCs, Out-of-Band networks, firmware & BIOS upgrades, PDU, rack mounts
- Managing Infrastructure-as-Code using Puppet, Ansible, or similar
- Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads
- Experience with various monitoring solutions and stack (e.g. Zabbix/Prometheus/Grafana Mimir/Open Telemetry)
- Experience in managing web servers, load-balancers, reverse-proxies (e.g.: ha-proxy, nginx)
- Proficiency with containerisation frameworks and orchestration (e.g.: Docker/containerd/Kubernetes)
- Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications
We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Lab Support Engineer (Linux & Windows) Bristol, UK employer: graphcore
Graphcore is an exceptional employer, offering a dynamic work environment in Bristol where innovation thrives. With a strong focus on employee growth and collaboration, team members are encouraged to share knowledge and tackle exciting challenges in the AI compute space. The inclusive culture and commitment to diversity ensure that every voice is heard, making it a rewarding place for those looking to make a meaningful impact in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Lab Support Engineer (Linux & Windows) Bristol, UK
✨Tip Number 1
Network like a pro! Reach out to current employees at Graphcore on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you’ll be dealing with Linux and Windows systems, make sure you can talk confidently about troubleshooting and support scenarios. Practice makes perfect!
✨Tip Number 3
Show your passion for AI and technology during the interview. Graphcore is all about innovation, so share your ideas on how you can contribute to their projects. Let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Graphcore.
We think you need these skills to ace Lab Support Engineer (Linux & Windows) Bristol, UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lab Support Engineer role. Highlight your experience with Linux and Windows systems, as well as any relevant troubleshooting skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about working at Graphcore and how you can contribute to our mission. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical skills in your application. Mention your experience with server management, networking, and any programming languages you know. We’re looking for those who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at graphcore
✨Know Your Tech Inside Out
Make sure you brush up on your Linux and Windows skills. Be ready to discuss troubleshooting methods, server management, and any relevant tools like Puppet or Ansible. The more confident you are in your technical knowledge, the better you'll impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex issues in the past. Graphcore is looking for someone who can think on their feet, so having a few stories about resolving support requests or managing infrastructure challenges will really help you stand out.
✨Communicate Clearly and Confidently
Since this role involves a lot of interaction with internal customers, practice explaining technical concepts in simple terms. Good communication is key, so be ready to demonstrate your customer service skills and how you handle support requests effectively.
✨Familiarise Yourself with Their Culture
Research Graphcore's values and team culture. They emphasise collaboration and knowledge sharing, so think about how you can contribute to that environment. Showing that you align with their mission and are excited about the future of AI will definitely give you an edge.
