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For Companies At a Glance
- Tasks: Support internal and external teams in hybrid Linux & Windows environments.
- Company: Join Graphcore, a leader in AI compute backed by SoftBank.
- Benefits: Inclusive culture, flexible work options, and opportunities for growth.
- Other info: Dynamic team environment with exciting projects ahead.
- Why this job: Make a real impact in the fast-paced world of AI technology.
- Qualifications: Strong skills in Linux and Windows administration, plus excellent communication.
The predicted salary is between 40000 - 50000 £ per year.
At Graphcore, we’re building the future of AI compute. We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacentre scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem.
To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
Job Summary
As a Lab Support Engineer at Graphcore, you’ll play a key role in keeping our people and systems running efficiently. You’ll provide day-to-day support to internal customers and external collaborators in on-prem Hardware Labs and Silicon development projects in hybrid Linux & Windows environments. You will help colleagues resolve issues quickly while maintaining a strong focus on security and following established guidelines.
The Team
You’ll be joining a multidisciplinary team with strong technical skills and a very encouraging culture. We work closely together and regularly share knowledge, and your skills will make a direct impact on our business. It’s an exciting and pivotal moment for us right now, with plenty of new projects ahead. If you're looking to solve interesting problems and see your work deliver real-world results, this is the team for you.
Responsibilities and Duties
- Logging and solving support requests face-to-face & via ticketing system, L1 & L2 support
- Handling and maintaining Linux-based systems
- Handling and providing support for Windows-based systems
- Managing a fleet of servers, helping Hardware Lab teams with daily activities
- Installing and troubleshooting servers, hardware maintenance, fault finding
- Detailing solutions and maintaining a clear, up-to-date internal knowledge base
Essential
- Excellent communication and customer service skills
- Good understanding of troubleshooting principles and methodical problem-solving
- Strong Linux administration skills in Debian & RedHat derivatives
- Good Windows administration skills
- Good networking skills such as VLANs, VPNs, Wi-Fi, routing, subnetting
- Familiarity with desktop and server hardware, BMCs, Out-of-Band networks, firmware & BIOS upgrades, PDU, rack mounts
- Managing Infrastructure-as-Code using Puppet, Ansible, or similar
Desirable
- Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads
- Experience with various monitoring solutions and stack (e.g. Zabbix/Prometheus/Grafana Mimir/Open Telemetry)
- Experience in managing web servers, load-balancers, reverse-proxies (e.g.: ha-proxy, nginx)
- Proficiency with containerisation frameworks and orchestration (e.g.: Docker/containerd/Kubernetes)
- Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications
We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Lab Support Engineer (Linux & Windows) in Bristol employer: graphcore
Contact Detail:
graphcore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lab Support Engineer (Linux & Windows) in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with Graphcore employees on LinkedIn. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Show off your skills! If you’ve got a GitHub or personal project that showcases your Linux and Windows expertise, make sure to share it during interviews. It’s a great way to demonstrate your problem-solving abilities and technical know-how.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your troubleshooting principles and be ready to discuss how you’d handle specific scenarios. Practising with a friend can help you articulate your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Graphcore team!
We think you need these skills to ace Lab Support Engineer (Linux & Windows) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lab Support Engineer role. Highlight your Linux and Windows skills, and any relevant experience you have with troubleshooting and support. We want to see how your background aligns with what we do at Graphcore!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate that you can effectively convey technical information to both technical and non-technical audiences.
Detail Your Problem-Solving Approach: We love a methodical problem-solver! In your application, share examples of how you've tackled complex issues in the past, especially in hybrid environments. This will help us see your thought process and how you might fit into our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Graphcore family!
How to prepare for a job interview at graphcore
✨Know Your Tech Inside Out
Make sure you brush up on your Linux and Windows administration skills. Be ready to discuss troubleshooting principles and how you've applied them in past roles. Familiarity with the specific tools mentioned in the job description, like Puppet or Ansible, will definitely give you an edge.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Think about examples where you've successfully resolved issues for colleagues or clients, and be prepared to share those stories during the interview.
✨Demonstrate Problem-Solving Prowess
Prepare to tackle some hypothetical scenarios related to server management or troubleshooting. Think methodically about how you would approach these problems, and don’t hesitate to ask clarifying questions if needed. This shows your analytical thinking and willingness to engage.
✨Emphasise Team Collaboration
Graphcore values teamwork, so be ready to discuss how you've worked effectively in multidisciplinary teams. Share experiences where you’ve collaborated with others to solve complex problems, and highlight your ability to share knowledge and learn from peers.