At a Glance
- Tasks: Support internal and external teams in Linux and Windows environments, solving issues efficiently.
- Company: Join Graphcore, a leader in AI compute backed by SoftBank Group.
- Benefits: Flexible work environment, inclusive culture, and opportunities for personal growth.
- Other info: Exciting projects ahead with excellent career development opportunities.
- Why this job: Be part of a dynamic team solving real-world AI challenges and making an impact.
- Qualifications: Experience with Linux systems, troubleshooting, and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
At Graphcore, we’re building the future of AI compute. We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacentre scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
As a Lab Support Engineer at Graphcore, you’ll play a key role in keeping our people and systems running efficiently. You’ll provide day-to-day support to internal customers and external collaborators in on-prem Hardware Labs and Silicon development projects in hybrid Linux & Windows environments. You will help colleagues resolve issues quickly while maintaining a strong focus on security and following established guidelines.
You’ll be joining a multidisciplinary team with strong technical skills and a very encouraging culture. We work closely together and regularly share knowledge, and your skills will make a direct impact on our business. It’s an exciting and pivotal moment for us right now, with plenty of new projects ahead. If you're looking to solve interesting problems and see your work deliver real-world results, this is the team for you.
Responsibilities and Duties:
- Logging and solving support requests face-to-face & via ticketing system, L1&L2 support
- Handling and maintaining Linux-based systems
- Handling and providing support for Windows-based systems
- Managing a fleet of servers, helping Hardware Lab teams with daily activities
- Installing and troubleshooting servers, hardware maintenance, fault finding
- Detailing solutions and maintaining a clear, up-to-date internal knowledge base
- Excellent communication and customer service skills
- Good understanding of troubleshooting principles and methodical problem-solving
- Good Windows administration skills
- Good networking skills such as VLANs, VPNs, Wi-Fi, routing, subnetting
- Familiarity with desktop and server hardware, BMCs, Out-of-Band networks, firmware & BIOS upgrades, PDU, rack mounts
- Managing Infrastructure-as-Code using Puppet, Ansible, or similar
- Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads
- Experience with various monitoring solutions and stack (e.g. Zabbix/Prometheus/Grafana Mimir/Open Telemetry)
- Experience in managing web servers, load-balancers, reverse-proxies (e.g.: ha-proxy, nginx)
- Proficiency with containerisation frameworks and orchestration (e.g.: Docker/containerd/Kubernetes)
- Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications
We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Lab Support Engineer (Linux) Bristol, UK employer: graphcore
Graphcore is an exceptional employer, offering a dynamic work environment in Bristol where innovation thrives. With a strong focus on employee growth and collaboration, team members are encouraged to share knowledge and tackle challenging problems together. The company provides competitive benefits and a commitment to inclusivity, making it a rewarding place for those looking to make a significant impact in the AI industry.
StudySmarter Expert Advice🤫
We think this is how you could land Lab Support Engineer (Linux) Bristol, UK
✨Tip Number 1
Network like a pro! Reach out to current employees at Graphcore on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you’ll be dealing with Linux and Windows systems, make sure you can talk confidently about troubleshooting and managing servers. Practice common interview questions related to these areas.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Graphcore team.
We think you need these skills to ace Lab Support Engineer (Linux) Bristol, UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lab Support Engineer role. Highlight your experience with Linux and Windows systems, as well as any relevant troubleshooting skills. We want to see how your background aligns with what we do at Graphcore!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the opportunity at Graphcore and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills:Don’t hold back on showcasing your technical skills in your application. Mention your experience with server management, networking, and any programming languages you know. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at graphcore
✨Know Your Tech Inside Out
Make sure you brush up on your Linux and Windows skills, as well as your understanding of networking principles. Be ready to discuss troubleshooting methods and how you've handled similar issues in the past. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your methodical approach to problem-solving, which is crucial for a Lab Support Engineer.
✨Communicate Clearly and Confidently
Since you'll be providing support to both internal customers and external collaborators, practice explaining complex technical concepts in simple terms. Good communication is key, so think about how you can convey your ideas clearly during the interview.
✨Familiarise Yourself with Graphcore's Culture
Research Graphcore’s values and recent projects. Understanding their mission in the AI compute space will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company and its goals, which can set you apart from other candidates.
