At a Glance
- Tasks: Support internal and external teams in Linux environments, solving issues and maintaining systems.
- Company: Join Graphcore, a leader in AI compute backed by SoftBank Group.
- Benefits: Inclusive culture, flexible work options, and opportunities for personal growth.
- Other info: Exciting projects ahead with a focus on collaboration and innovation.
- Why this job: Be part of a dynamic team solving real-world AI challenges.
- Qualifications: Strong Linux skills, excellent communication, and problem-solving abilities.
The predicted salary is between 40000 - 50000 £ per year.
At Graphcore, we’re building the future of AI compute. We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacentre scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem.
To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
As a Lab Support Engineer at Graphcore, you’ll play a key role in keeping our people and systems running efficiently. You’ll provide day-to-day support to internal customers and external collaborators in on-prem Hardware Labs and Silicon development projects in Linux environments. You will help colleagues resolve issues quickly while maintaining a strong focus on security and following established guidelines.
You’ll be joining a multidisciplinary team with strong technical skills and a very encouraging culture. We work closely together and regularly share knowledge, and your skills will make a direct impact on our business. It’s an exciting and pivotal moment for us right now, with plenty of new projects ahead. If you're looking to solve interesting problems and see your work deliver real-world results, this is the team for you.
Responsibilities and Duties
- Logging and solving support requests face-to-face & via ticketing system, L1&L2 support
- Handling and maintaining Linux-based systems
- Managing a fleet of servers, helping Hardware Lab teams with daily activities
- Installing and troubleshooting servers, hardware maintenance, fault finding
- Detailing solutions and maintaining a clear, up-to-date internal knowledge base
Essential
- Excellent communication and customer service skills
- Good understanding of troubleshooting principles and methodical problem-solving
- Strong Linux administration skills in Debian & RedHat derivatives
- Good networking skills such as VLANs, VPNs, Wi-Fi, routing, subnetting
- Familiarity with desktop and server hardware, BMCs, Out-of-Band networks, firmware & BIOS upgrades, PDU, rack mounts
- Managing Infrastructure-as-Code using Puppet, Ansible, or similar
Desirable
- Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads
- Experience with various monitoring solutions and stack (e.g. Zabbix/Prometheus/Grafana Mimir/Open Telemetry)
- Experience in managing web servers, load-balancers, reverse-proxies (e.g.: ha-proxy, nginx)
- Proficiency with containerisation frameworks and orchestration (e.g.: Docker/containerd/Kubernetes)
- Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications
We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Lab Support Engineer (Linux) in Bristol employer: graphcore
At Graphcore, we pride ourselves on being an exceptional employer, fostering a collaborative and inclusive work culture where every team member can thrive. As a Lab Support Engineer, you'll benefit from our commitment to employee growth through continuous learning opportunities and the chance to work on groundbreaking AI technology in a supportive environment. Located within the dynamic SoftBank ecosystem, you will be part of a forward-thinking team that values innovation and encourages impactful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Lab Support Engineer (Linux) in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Graphcore on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on your Linux skills and troubleshooting principles. We recommend setting up a home lab to practice. The more hands-on experience you have, the better you'll perform when it counts!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. We love hearing about real-world results and your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Graphcore.
We think you need these skills to ace Lab Support Engineer (Linux) in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lab Support Engineer role. Highlight your Linux skills and any relevant experience with troubleshooting and support. We want to see how your background aligns with what we do at Graphcore!
Show Off Your Communication Skills:Since you'll be providing support to both internal and external customers, it's crucial to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate your ability to convey technical information effectively.
Detail Your Technical Skills:Be specific about your technical skills, especially in Linux administration and networking. Mention any tools or frameworks you’ve used, like Puppet or Ansible, as this will help us understand your hands-on experience and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at graphcore
✨Know Your Linux Inside Out
Make sure you brush up on your Linux skills, especially with Debian and RedHat derivatives. Be prepared to discuss troubleshooting principles and share examples of how you've solved issues in the past. This will show that you can handle the technical demands of the role.
✨Communicate Clearly
Since excellent communication is key for this position, practice explaining complex technical concepts in simple terms. Think about how you would describe a problem and its solution to someone without a technical background. This will demonstrate your customer service skills.
✨Familiarise Yourself with Infrastructure-as-Code
Get comfortable with tools like Puppet and Ansible, as they are essential for managing infrastructure. Be ready to discuss any experience you have with these tools or similar ones, and think of specific scenarios where you've used them effectively.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenges in previous roles. Think about times when you had to troubleshoot hardware or network issues, and be ready to walk through your thought process. This will highlight your methodical approach to problem-solving.
