Lab Support Engineer at Graphcore.
About the role You will maintain the operational health of our hardware labs and silicon development environments. This position focuses on providing technical assistance to internal and external partners while ensuring our infrastructure remains secure and functional.
Key facts
- Location: Bristol, UK
- Engagement: Full-time
- Team: Hardware Labs and Silicon Development
What you'll do
- Manage L1 and L2 support tickets through direct interaction and our internal tracking system.
- Oversee the daily operation of our server fleet and assist hardware lab teams with routine tasks.
- Perform physical server installations, hardware maintenance, and diagnostics.
- Document technical resolutions to keep our internal knowledge base current.
- Administer Linux-based systems to support ongoing development projects.
Requirements
- Proficiency in Linux administration, specifically with Debian and RedHat distributions.
- Experience with networking concepts including routing, subnets, VLANs, VPNs, and wireless connectivity.
- Knowledge of server and desktop hardware, including rack mounting, PDUs, BIOS/firmware updates, and BMC/Out-of-Band management.
- Ability to manage infrastructure using tools like Ansible or Puppet.
- Strong problem-solving skills and a focus on customer service.
Nice to have
- Experience diagnosing performance bottlenecks related to CPU, RAM, storage, or network throughput.
- Familiarity with monitoring stacks such as Prometheus, Zabbix, Grafana Mimir, or Open Telemetry.
- Ability to configure reverse proxies, load balancers, and web servers like Nginx or HAProxy.
- Practical knowledge of container orchestration and frameworks like Kubernetes, Docker, or containerd.
- Python scripting skills for API interaction, data processing, or utility development.
Skills & tools
- Linux (Debian, RedHat)
- Infrastructure-as-Code (Ansible, Puppet)
- Networking (VLANs, VPNs, Routing)
- Hardware (BMCs, BIOS, Rack mounting)
Practical notes
Graphcore is part of the SoftBank Group and maintains an inclusive hiring process. We offer flexible interview arrangements and encourage candidates to request any necessary reasonable adjustments during the application process.
Lab Support Engineer in Bristol employer: graphcore
Graphcore is an exceptional employer, offering a dynamic work environment in the heart of Bristol and London, where innovation thrives. With a strong focus on employee growth, we provide opportunities to engage in cutting-edge AI technology while enjoying benefits like flexible working, generous leave policies, and comprehensive health plans. Our inclusive culture fosters collaboration among diverse talents, ensuring that every team member can make a meaningful impact on the future of artificial intelligence.
