At a Glance
- Tasks: Lead IT support for Engineering Labs and manage a team of Lab Support Engineers.
- Company: Join Graphcore, a pioneering tech company shaping the future of AI compute.
- Benefits: Competitive salary, inclusive culture, flexible work options, and growth opportunities.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact in AI while solving exciting technical challenges.
- Qualifications: Experience in IT support, Linux/Windows systems, and strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
At Graphcore, we’re building the future of AI compute. We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacentre scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
As a Lead Lab Support Engineer at Graphcore, you will serve as the technical lead providing IT support to Engineering Labs and Silicon development projects. This includes bring-ups and testing in hybrid Linux and Windows environments. You will deliver reliable, scalable, and high-quality services to internal customers, partners, and collaborators. You will also lead a small team of Lab Support Engineers and encourage a culture of accountability, collaboration, and continuous improvement. Working alongside Project Managers, engineering teams, and interested parties, you will build and deploy scalable workflows. You must ensure IT support for Engineering Labs keeps pace with the organisation’s evolving requirements. At first, this role requires direct involvement in daily support, configuration, and onboarding activities while forming the Lab Support team and setting up scalable processes.
The Team You’ll be joining a multidisciplinary team with strong technical skills and a very encouraging culture. We work closely together and regularly share knowledge, and your skills will make a direct impact on our business. It’s an exciting and pivotal moment for us right now, with plenty of new projects ahead. If you're looking to solve interesting problems and see your work deliver real-world results, this is the team for you.
Responsibilities and Duties
- Logging and solving support requests face‑to‑face & via ticketing system
- Ensure high‑quality L1 & L2 support through effective triage, prioritization, and allocation of tickets
- Establish, manage, and consistently refine the Lab Support service, covering standards, processes, and governance
- Serve as the primary point of escalation and decision‑making for IT service delivery
- Handling and providing support for Linux‑based systems
- Handling and maintaining Windows‑based systems
- Managing a fleet of servers, helping Hardware Lab teams with daily activities, tools and packages installation, platform configuration via Configuration Management systems
- Installing and troubleshooting servers, hardware maintenance, fault finding
- Detailing solutions and maintaining a clear, up‑to‑date internal knowledge base.
- Excellent communication and customer service skills
- Good understanding of troubleshooting principles and methodical problem‑solving
- Good Windows administration skills, Active Directory domain joining, policies
- Good networking skills such as VLANs, VPNs, Wi‑Fi, routing, subnetting
- Familiarity with desktop and server hardware, BMCs, Out‑of‑Band networks, firmware & BIOS upgrades, PDU, rack mounts
- Managing Infrastructure‑as‑Code using Puppet, Ansible, or similar via Git
- Understanding of authentication services such as LDAP, Radius
- Experience in managing web servers, load‑balancers, reverse‑proxies (e.g.: ha‑proxy, nginx)
- Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads.
- Experience with various monitoring solutions and stack (e.g. Zabbix/Prometheus/Grafana Mimir/Open Telemetry)
- Proficiency with containerisation frameworks and orchestration (e.g.: Docker/containerd/Kubernetes).
- Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications
We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Engineering Lab Infrastructure Lead Bristol, UK employer: graphcore
Graphcore is an exceptional employer, offering a dynamic work environment in Bristol where innovation thrives. With a strong emphasis on collaboration and continuous improvement, employees are empowered to make a significant impact on cutting-edge AI technology. The company provides ample opportunities for professional growth, backed by the resources of the SoftBank Group, ensuring that every team member can contribute to meaningful projects while enjoying a supportive and inclusive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Lab Infrastructure Lead Bristol, UK
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Engineering Lab Infrastructure Lead Bristol, UK role you’re after at graphcore.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at graphcore a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at graphcore.
✨Apply Through Company Websites
When you spot a role like Engineering Lab Infrastructure Lead Bristol, UK at graphcore, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Engineering Lab Infrastructure Lead Bristol, UK
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Engineering Lab Infrastructure Lead Bristol, UK, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at graphcore a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to graphcore specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at graphcore
✨Brush Up on Core Engineering Principles
Before heading into the interview with graphcore, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like graphcore want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
