At a Glance
- Tasks: Lead IT support for Engineering Labs and manage a team of Lab Support Engineers.
- Company: Join Graphcore, a pioneering tech company shaping the future of AI compute.
- Benefits: Competitive salary, inclusive culture, flexible work options, and growth opportunities.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact in AI while solving exciting technical challenges.
- Qualifications: Experience in IT support, Linux/Windows systems, and strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
At Graphcore, we’re building the future of AI compute. We’re a team of semiconductor, software and AI experts, with deep experience in creating the complete AI compute stack - from silicon and software to infrastructure at datacentre scale. As part of the SoftBank Group, backed by significant long-term investment, we are delivering key technology into the fast-growing SoftBank AI ecosystem. To meet the vast and exciting AI opportunity, Graphcore is expanding its teams around the world. We are bringing together the brightest minds to solve the toughest problems, in a place where everyone has the opportunity to make an impact on the company, our products and the future of artificial intelligence.
As a Lead Lab Support Engineer at Graphcore, you will serve as the technical lead providing IT support to Engineering Labs and Silicon development projects. This includes bring-ups and testing in hybrid Linux and Windows environments. You will deliver reliable, scalable, and high-quality services to internal customers, partners, and collaborators. You will also lead a small team of Lab Support Engineers and encourage a culture of accountability, collaboration, and continuous improvement. Working alongside Project Managers, engineering teams, and interested parties, you will build and deploy scalable workflows. You must ensure IT support for Engineering Labs keeps pace with the organisation’s evolving requirements. At first, this role requires direct involvement in daily support, configuration, and onboarding activities while forming the Lab Support team and setting up scalable processes.
The Team You’ll be joining a multidisciplinary team with strong technical skills and a very encouraging culture. We work closely together and regularly share knowledge, and your skills will make a direct impact on our business. It’s an exciting and pivotal moment for us right now, with plenty of new projects ahead. If you're looking to solve interesting problems and see your work deliver real-world results, this is the team for you.
Responsibilities and Duties
- Logging and solving support requests face‑to‑face & via ticketing system
- Ensure high‑quality L1 & L2 support through effective triage, prioritization, and allocation of tickets
- Establish, manage, and consistently refine the Lab Support service, covering standards, processes, and governance
- Serve as the primary point of escalation and decision‑making for IT service delivery
- Handling and providing support for Linux‑based systems
- Handling and maintaining Windows‑based systems
- Managing a fleet of servers, helping Hardware Lab teams with daily activities, tools and packages installation, platform configuration via Configuration Management systems
- Installing and troubleshooting servers, hardware maintenance, fault finding
- Detailing solutions and maintaining a clear, up‑to‑date internal knowledge base.
- Excellent communication and customer service skills
- Good understanding of troubleshooting principles and methodical problem‑solving
- Good Windows administration skills, Active Directory domain joining, policies
- Good networking skills such as VLANs, VPNs, Wi‑Fi, routing, subnetting
- Familiarity with desktop and server hardware, BMCs, Out‑of‑Band networks, firmware & BIOS upgrades, PDU, rack mounts
- Managing Infrastructure‑as‑Code using Puppet, Ansible, or similar via Git
- Understanding of authentication services such as LDAP, Radius
- Experience in managing web servers, load‑balancers, reverse‑proxies (e.g.: ha‑proxy, nginx)
- Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads.
- Experience with various monitoring solutions and stack (e.g. Zabbix/Prometheus/Grafana Mimir/Open Telemetry)
- Proficiency with containerisation frameworks and orchestration (e.g.: Docker/containerd/Kubernetes).
- Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications
We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
Engineering Lab Infrastructure Lead Bristol, UK employer: graphcore
Graphcore is an exceptional employer, offering a dynamic work environment in the heart of Bristol and London, where innovation thrives. With a strong focus on employee growth, we provide opportunities to engage in cutting-edge AI technology while enjoying benefits like flexible working, generous leave policies, and comprehensive health plans. Our inclusive culture fosters collaboration among diverse talents, ensuring that every team member can make a meaningful impact on the future of artificial intelligence.
