Head of Operations, BBC iPlayer in London

• Salary: up to £102,500 depending on relevant skills, knowledge and experience.

The expected salary range for this role reflects internal benchmarking and external market insights.

• Contract type: 12 month FTC, Full-Time
• Location: London.

This role will be mapped internally as 'Head of On-Demand Service'.

We’re happy to discuss flexible working.

Please indicate your choice under the flexible working question in the application.

There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

Flexible working will be part of the discussion at offer stage.

PURPOSE OF THE ROLE

BBC i Player is seeking an outstanding Head of Operations who will lead on the developmentand management ofspecific Content and Business operationsinitiativesfor i Player.

Reporting to the General Manager, BBC i Player, therole spans managing editorial processes, systems and operations, planning and delivering major content and business programmes as well as specifying the tools needed for teams to optimise productivity.

WHY JOIN THE TEAM

BBC i Player is at the heart of how audiences discover and enjoy the BBC.

This is an opportunity to play a senior role in shaping the operations that help bring outstanding content to millions of people across the UK.

You’ll work closely with editorial, product, technology and business teams to improve how i Player plans, delivers and supports content, helping teams work more effectively and making sure audience impact remains at the centre of every decision.

• Your Key Responsibilities And Impact
• Lead new operational initiativesrequiredto supportcritical strategic projects spanning adaptation of workflows, processesand tools tosupportnew contenttypes, review of tooling to support neweditorialand designneedsandidentifyingnew workflows and processes to support newservicefeatures andfunctions.
• Work collaboratively with multiple teams across the organisation
• Direct management of the i Player Image Design team. Define future graphic and image needs andensure the team are equipped to evolveand deliver
• Work closely with the GM and Business Ops Lead to ensure an optimised operating model and governance process is developed and implemented for i Player
• Define new business process for out of hours technical troubleshooting and continue to oversee it once implemented

Essential Criteria

YOUR SKILLS AND EXPERIENCE

Whilst being a passionate advocateof our valuesand having exceptionalknowledge of our audiences, theirneedsand expectationsthe successful candidate will have:

• A solid understanding of content operations within a media organisation – preferably along with a good understanding of the various business areas and their functions within a streaming business
• A strong background in defining operational processes to support effective and efficient business practise
• Have strong credentials in problem solving with the ability to harness complex information and define new processes to support business needs
• Successfultrack recordin working collaboratively across a complex organisation with the ability to drive decision-making
• Experience working with technical, creativeand business teams
• Ability to quicklyidentifykey information and diagnose problems without getting bogged down in detail
• Ability to communicate complex information to stakeholders in a clear, concise way
• A positive, can-do leadership style with strong influencing skills.
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