At a Glance
- Tasks: Provide top-notch support to clients via phone and email while collaborating with a dynamic team.
- Company: Join Grapevine, a 100% employee-owned business that values growth and collaboration.
- Benefits: Enjoy a competitive salary, generous holiday, and a path to co-ownership after probation.
- Other info: Great opportunities for personal progression and industry certifications await you!
- Why this job: Make a real impact in customer service while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for learning are essential.
The predicted salary is between 28000 - 29000 £ per year.
Starting salary: £28,000.00 per year (rising to £29,000.00 per year upon successful completion of probation). Grapevine is recruiting a Service Support Advisor to join our team in Poole, providing phone and email based support to our clients. We’re looking for a highly driven team member who can work independently and collaborate with colleagues across our employee‑owned business. The ideal candidate will have a logical approach to problem solving, communicate effectively to clients and colleagues, and adhere to a high standard of customer service. We value internal growth and are looking for someone eager to learn new skills and progress.
Job type: Full-time, Permanent. Location: Poole, Dorset.
Responsibilities
- Customer Service: Acting as a key point of contact, handling enquiries, and providing assistance to clients via email, call or in person.
- Service Delivery Support: Processing sales and contracts on behalf of the sales team.
- General Office Support: Answering the intercom, greeting clients and signing for deliveries.
- Administration: Processing deliveries, invoices and managing documentation related to deliveries.
- Stock: Weekly stock checks ensuring all goods are accounted for; invoicing and dispatching courier parcels.
In addition, you will complete all stages of the training plans covering each service area of our business – mobile, unified communications and IT, plus continuous on‑the‑job training as you progress in your role. This role is office‑based, with the option of a remote working day following successful completion of probation.
Requirements
- Personable, presentable, keen to learn with good initiative.
- Excellent face‑to‑face, telephone and written communication skills.
- High standard of literacy and numeracy skills.
- IT literate with experience using Microsoft Word, Excel and e‑mail.
- Able to solve problems that may occur.
- Prior experience of working efficiently as part of a team.
- Able to commute reliably to our Poole office.
Benefits
- Grapevine is a 100% employee‑owned business, offering a path to become a Co‑owner after an initial 6‑month probation and a further qualifying period.
- Shares are held by a trust on behalf of the team, with potential financial benefits from a profit share based on annual performance.
- Benefits include: 25 days paid holiday, plus bank holidays (additional allowance granted for long service).
- Company pension scheme.
- Access to health & wellness and employee rewards platforms.
- Death in Service insurance plan after qualifying probationary period.
We actively encourage personal progression, including supporting industry recognised certifications through allocated time, exam budgeting and mentorship. Grapevine is an equal opportunities employer.
How to apply
To apply, please send a CV and covering letter to recruitment@grapevine.uk.com
Service Support Advisor in Poole employer: Grapevine | IT & Comms
Grapevine is an exceptional employer located in Poole, offering a supportive and collaborative work environment where employees are valued as co-owners. With a strong focus on personal growth, the company provides ample opportunities for skill development and career progression, alongside competitive benefits such as a generous holiday allowance, a pension scheme, and access to health and wellness resources. Join us to be part of a thriving employee-owned business that prioritises your success and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Advisor in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grapevine | IT & Comms. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grapevine | IT & Comms before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Support Advisor in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grapevine | IT & Comms:Your cover letter is your chance to shine! Tell us why you want to work at Grapevine | IT & Comms specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grapevine | IT & Comms!
How to prepare for a job interview at Grapevine | IT & Comms
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
