Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure smooth operations while supporting staff and community transformation.
- Company: Join an award-winning charity making a real difference in Coventry and Warwickshire.
- Benefits: Flexible working, 25 days leave, supportive culture, and opportunities for personal growth.
- Why this job: Be the heartbeat of a charity that empowers communities and changes lives.
- Qualifications: Experience in operations or HR, with a compassionate and proactive approach.
- Other info: Dynamic role with real autonomy and a chance to shape how we operate.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Based in Coventry, this is a key operational role enabling our staff to deliver excellent services and community transformation. The role combines facilities management, administrative co-ordination, HR support, Board support, compliance oversight and some front-line customer service. But much more than that, you will be the operational heartbeat of an award-winning charity enabling community-led change across Coventry and Warwickshire. You’ve mastered the art of making things work smoothly—maybe in charity operations, facilities management or business support. You know that every compliance checkbox ticked, every system optimised and every pound saved directly translates into changed lives. You’re ready to step up into a role where your attention to detail genuinely matters.
We’re looking for a Senior Operations Officer who can keep everything running while keeping people at the centre. You’ll be the person who opens our buildings each morning, welcomes distressed callers seeking help, negotiates charity discounts with suppliers, coordinates staff onboarding, manages compliance and ensures our Board can focus on strategy. It’s operational excellence meets genuine compassion.
Job details
- Part-time 18.5 hours per week
- Permanent contract
- Based at our offices in Spon End, Coventry
- Reporting to the CEO
- Closing date: Monday 9 February at 9am
What you'll be doing
- Keeping our operations safe and compliant—conduct risk assessments, manage health and safety, coordinate facilities maintenance and ensure we meet all legal requirements
- Enabling brilliant people to do brilliant work—support HR processes from onboarding to exits, manage DBS checks, coordinate team events and be the go-to person who solves problems
- Being the first point of contact for people seeking help—answer calls with empathy, direct clients to appropriate support using your knowledge of local services and ensure no one leaves Grapevine without assistance
- Supporting recruitment and governance—process applications through our system, coordinate Board meetings and provide key liaison support for trustees
- Driving continuous improvement—review and enhance internal processes, explore AI and automation opportunities and negotiate contracts that stretch our resources further
- Managing the everyday essentials—coordinate post, emails, building access, waste collection, vehicle checks and the hundred other details that keep a charity functioning.
What we're looking for
This isn’t just about ticking boxes on a checklist. We need someone who combines operational excellence with warmth, resourcefulness with reliability and efficiency with empathy. You’ll need:
- Experience in operations, facilities management, HR administration, or business support—ideally in the charity or public sector
- Genuine compassion and the ability to warmly welcome people in distress while maintaining professional boundaries
- Proactive problem-solving skills—you spot issues before they escalate and find creative solutions within tight budgets
- Excellent organisational abilities and meticulous attention to detail, especially around compliance and safety
- Confidence working independently while knowing when to escalate or collaborate
- Strong IT skills and willingness to explore tools that improve efficiency
- Knowledge of (or eagerness to learn about) local support services and community resources.
It helps if you have:
- Understanding of health and safety regulations and risk assessment processes
- Experience with HR systems, DBS processes or recruitment support
- Familiarity with charity governance and Board support
- Knowledge of facilities management, including building safety and maintenance coordination.
Why work for Grapevine?
At Grapevine, we believe people in communities are the answer to the challenges they face—and we work alongside them to build power and create lasting change. You’ll join a values-driven team that trusts you to make decisions, celebrates your initiative and recognises that behind every operational task is a person we’re enabling to change lives. We’re high-trust, human-centred and built on shared accountability. We repay out-of-hours effort with TOIL, cherish diverse lived experience and never lose sight of the people behind the work.
We offer:
- 25 days annual leave plus bank holidays (pro rata for part-time)
- Flexible working arrangements
- Employee Assistance Programme
- Supportive culture with continuous learning baked in
- Real autonomy with genuine support
- A management team role where your voice shapes how we operate.
Ready to make a difference?
If you’re excited by purpose-led work, comfortable with honest reflection and believe that systems should serve people (not the other way round), we’d love to hear from you. Apply if you can see yourself as the person who keeps our award-winning work running smoothly while treating every caller, colleague and compliance requirement with equal care.
How to apply
Click this link to read the job pack, including detailed information about the role and the specific skills, abilities, experience and knowledge we are looking for in the person we hire. Click here to complete the Jotform application form. You can send audio or video files for some or all of your application to jobs@grapevinecovandwarks.org. If you need help with your application, if you want to discuss reasonable adjustments or want to speak with someone before submitting your application, please contact us on jobs@grapevinecovandwarks.org or call 024 7663 1040. We look forward to hearing from you! Visit our Careers page on our website to learn more about working for us.
Senior Operations Officer in Coventry employer: Grapevine Cov and Warks
Contact Detail:
Grapevine Cov and Warks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Officer in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector, especially those who know Grapevine. A friendly chat can open doors and give you insider info that could make all the difference.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Think about how your experience in operations and HR can directly impact the community services at Grapevine. Show them you’re not just ticking boxes!
✨Tip Number 3
Practice your empathy skills! Since you'll be the first point of contact for people seeking help, think of scenarios where you can demonstrate your compassion and problem-solving abilities during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our mission to create lasting change in the community.
We think you need these skills to ace Senior Operations Officer in Coventry
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for community transformation shine through. We want to see how your experience aligns with our mission and how you can contribute to making a difference in Coventry and Warwickshire.
Be Specific About Your Experience: Don’t just list your previous roles; give us the juicy details! Share specific examples of how you've tackled operational challenges or supported HR processes. This helps us see how you’ve mastered the art of making things work smoothly.
Keep It Personal: Remember, we’re looking for someone who combines operational excellence with genuine compassion. Use your application to convey your warmth and empathy, especially when discussing your experience with distressed callers or community support.
Follow Our Application Process: Make sure to apply through our website using the Jotform application form. If you have any questions or need assistance, don’t hesitate to reach out to us. We’re here to help you every step of the way!
How to prepare for a job interview at Grapevine Cov and Warks
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Operations Officer role. Familiarise yourself with the key responsibilities like compliance oversight and HR support. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Compassion
This role requires a blend of operational excellence and genuine compassion. Prepare examples from your past where you've helped others, especially in distressing situations. Highlight how you maintained professionalism while being empathetic.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific challenges you've faced in operations or facilities management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you proactively solved issues before they escalated.
✨Research Local Support Services
Since you'll be the first point of contact for people seeking help, having knowledge about local services is crucial. Do some research on community resources in Coventry and Warwickshire, and be prepared to discuss how you would direct clients to the right support.
