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- Tasks: Plan and deliver bespoke wine holidays for high-end clients, managing their entire experience.
- Company: Grape Escapes is a top tour operator specialising in luxury trips to premium wine regions.
- Benefits: Enjoy a competitive salary, flexible working, 23 days leave, and an annual staff trip.
- Why this job: Join a passionate team and create unforgettable experiences for travellers while exploring beautiful wine regions.
- Qualifications: Customer-focused, detail-oriented, and motivated individuals with excellent communication skills are essential.
- Other info: Hybrid working options available; applications via email only.
The predicted salary is between 32000 - 40000 £ per year.
Grape Escapes is a leading tour operator, specialising in luxury tailor-made trips to the premium wine regions of France, Spain, Italy and Portugal. Due to unprecedented demand, we are looking to expand our team as we continue to provide unforgettable experiences as well as superb customer service. Our customers are primarily high-end travellers with varied travel requirements, ranging from couples wanting a gastronomic European tour to groups of friends celebrating special occasions and corporates rewarding their top performing staff.
This is an exciting opportunity for passionate, customer-centric, highly motivated individuals to join our small and friendly team. You will be planning, perfecting, selling and delivering bespoke wine holidays for your clients, being their main point of contact throughout their Grape Escapes experience; from their initial enquiry to providing feedback upon return from their trip. To thrive in this role, it is vital that you are very organised and detail focused with the ability to manage a complex and varied workload.
Successful applicants will start on Monday 1st September 2025.
Benefits:
- £32,000-£40,000 basic + generous uncapped commission on every booking - OTE 45K-75K depending on experience
- 23 days annual leave
- Flexible working (with the freedom to accrue hours to take an extra day off each month)
- Annual staff trip
This role is a 37.5 hour per week full time role based at our offices in Hertford, Hertfordshire. We are happy to support hybrid working with up to five days each fortnight working from home if preferred.
Your key responsibilities will include:
- Taking enquiries by phone or e-mail from customers looking to explore the possibility of booking a wine holiday.
- Researching and designing tailor-made itineraries, considering budget and practicalities, as well as your client’s dreams and desires.
- Producing detailed itinerary quotes using our booking system.
- Following up with potential clients to ensure their proposed itinerary is perfect and amending it as necessary.
- Managing the complete administration of your clients’ bookings, including sending reservation requests to suppliers, juggling specific availabilities and logistics, and issuing client booking confirmations and travel documentation.
- Helping to resolve issues which may arise whilst your clients are travelling.
- Requesting and obtaining feedback after your clients have returned from their trips, and encouraging repeat business.
- Responding to out of hours enquiries from customers currently travelling with Grape Escapes (on a rota basis).
- Representing Grape Escapes in meetings with clients and suppliers, and at trade/retail events.
- Visiting and assessing new hotels, vineyards and restaurants on familiarisation trips.
- Any additional duties as may reasonably be required.
The Person:
Essential:
- Customer-focused outlook and attitude
- Highly motivated and driven to succeed
- Meticulous attention to detail demonstrated from previous experience
- Proven ability to multitask
- Computer literate with the ability to learn new systems
- Excellent verbal and written communication skills (English)
- High level of numeracy and literacy
- Full passport and free to travel within Europe
- Permission to live and work in the UK
- Passion for travel
Desirable:
- Experience working within the travel industry
- Experience in a customer-facing role (ideally within the luxury market)
- Sales experience
- Ability to communicate confidently by phone and in writing in a second European language (preferably French, Spanish or Italian)
- Interest in and knowledge of wine
- Previous use of Outlook, Word and Excel
Luxury Travel Consultant employer: Grape Escapes Ltd
Contact Detail:
Grape Escapes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Travel Consultant
✨Tip Number 1
Familiarise yourself with the luxury travel market, especially in wine regions like France, Spain, Italy, and Portugal. Understanding the nuances of these destinations will help you engage more effectively with potential clients and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the luxury travel industry. Attend events or join online forums where you can connect with others who share your passion for travel and wine. Building relationships can lead to valuable insights and potential job referrals.
✨Tip Number 3
Enhance your communication skills, particularly in a customer-facing context. Practice articulating your thoughts clearly and confidently, as this will be crucial when dealing with high-end clients who expect exceptional service.
✨Tip Number 4
Showcase your organisational skills by managing mock itineraries or planning trips for friends. This hands-on experience will not only prepare you for the role but also provide concrete examples to discuss during interviews.
We think you need these skills to ace Luxury Travel Consultant
Some tips for your application 🫡
Understand the Company: Before you start writing your application, take some time to understand Grape Escapes. Familiarise yourself with their offerings, values, and customer base by exploring their website and social media channels.
Craft a Tailored Cover Letter: Your cover letter should reflect your passion for travel and customer service. Highlight relevant experiences that demonstrate your attention to detail and ability to manage complex tasks, as these are crucial for the Luxury Travel Consultant role.
Showcase Relevant Experience: In your CV, emphasise any previous roles in the travel industry or customer-facing positions, especially those related to luxury services. Include specific examples of how you've successfully managed client relationships or tailored experiences.
Proofread Your Application: Ensure that both your CV and cover letter are free from spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for this role. Consider asking a friend to review your documents before submission.
How to prepare for a job interview at Grape Escapes Ltd
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences that highlight your love for exploring new places, especially wine regions, as this aligns with the company's focus.
✨Demonstrate Attention to Detail
Since the role requires meticulous attention to detail, prepare examples from your past experiences where you successfully managed complex tasks or projects. This will showcase your ability to handle the intricacies of bespoke travel planning.
✨Prepare for Customer-Centric Questions
Expect questions about customer service scenarios. Be ready to discuss how you've handled difficult customers or gone above and beyond to ensure a positive experience, as this is crucial for high-end clientele.
✨Research Grape Escapes
Familiarise yourself with Grape Escapes' offerings and values. Understanding their unique selling points and recent developments will allow you to tailor your responses and demonstrate genuine interest in the company.
