At a Glance
- Tasks: Plan and deliver bespoke luxury wine holidays for high-end clients.
- Company: Grape Escapes is a top tour operator for luxury trips in premium wine regions.
- Benefits: Earn £32,000-£40,000 plus uncapped commission, enjoy flexible working, and 23 days annual leave.
- Other info: Hybrid working options available; applications via email only.
- Why this job: Join a passionate team and create unforgettable travel experiences while enjoying a friendly work culture.
- Qualifications: Customer-focused, detail-oriented, and motivated individuals with excellent communication skills are essential.
The predicted salary is between 32000 - 40000 £ per year.
Grape Escapes is a leading tour operator, specialising in luxury tailor-made trips to the premium wine regions of France, Spain, Italy and Portugal. Due to unprecedented demand, we are looking to expand our team as we continue to provide unforgettable experiences as well as superb customer service. Our customers are primarily high-end travellers with varied travel requirements, ranging from couples wanting a gastronomic European tour to groups of friends celebrating special occasions and corporates rewarding their top performing staff.
This is an exciting opportunity for passionate, customer-centric, highly motivated individuals to join our small and friendly team. You will be planning, perfecting, selling and delivering bespoke wine holidays for your clients, being their main point of contact throughout their Grape Escapes experience; from their initial enquiry to providing feedback upon return from their trip. To thrive in this role, it is vital that you are very organised and detail focused with the ability to manage a complex and varied workload.
Successful applicants will start on Monday 1st September 2025.
Benefits:
- £32,000-£40,000 basic + generous uncapped commission on every booking - OTE 45K-75K depending on experience
- 23 days annual leave
- Flexible working (with the freedom to accrue hours to take an extra day off each month)
- Annual staff trip
This role is a 37.5 hour per week full time role based at our offices in Hertford, Hertfordshire. We are happy to support hybrid working with up to five days each fortnight working from home if preferred.
Your key responsibilities will include:
- Taking enquiries by phone or e-mail from customers looking to explore the possibility of booking a wine holiday.
- Researching and designing tailor-made itineraries, taking account of budget and practicalities, as well as your client’s dreams and desires.
- Producing detailed itinerary quotes using our booking system.
- Following up with potential clients to ensure their proposed itinerary is perfect and amending it as necessary.
- Managing the complete administration of your clients’ bookings, including sending reservation requests to suppliers, juggling specific availabilities and logistics, and issuing client booking confirmations and travel documentation.
- Helping to resolve issues which may arise whilst clients are travelling.
- Requesting and obtaining feedback after clients have returned from their trips, and encouraging repeat business.
- Responding to out of hours enquiries from customers currently travelling with Grape Escapes (on a rota basis).
- Representing Grape Escapes in meetings with clients and suppliers, and at trade/retail events.
- Visiting and assessing new hotels, vineyards and restaurants on familiarisation trips.
- Any additional duties as may reasonably be required.
The Person:
Essential:
- Customer-focused outlook and attitude
- Highly motivated and driven to succeed
- Meticulous attention to detail demonstrated from previous experience
- Proven ability to multitask
- Computer literate with the ability to learn new systems
- Excellent verbal and written communication skills (English)
- High level of numeracy and literacy
- Full passport and free to travel within Europe
- Permission to live and work in the UK
- Passion for travel
Desirable:
- Experience working within the travel industry
- Experience in a customer facing role (ideally within the luxury market)
- Sales experience
- Ability to communicate confidently by phone and in writing in a second European language (preferably French, Spanish or Italian)
- Interest in and knowledge of wine
- Previous use of Outlook, Word and Excel
Luxury Travel Consultant in Edinburgh employer: Grape Escapes Ltd
Grape Escapes is an exceptional employer, offering a vibrant and supportive work culture where passion for travel and customer service excellence thrive. With competitive salaries, generous uncapped commissions, and flexible working arrangements, employees enjoy a healthy work-life balance while being part of a close-knit team dedicated to creating unforgettable luxury experiences. Located in Hertford, Hertfordshire, the company also provides unique opportunities for personal growth through annual staff trips and the chance to explore beautiful wine regions across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Travel Consultant in Edinburgh
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Grape Escapes Ltd who are looking for fresh talent for roles like Luxury Travel Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Grape Escapes Ltd and give you a leg up for your Luxury Travel Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Luxury Travel Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Luxury Travel Consultant in Edinburgh
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Luxury Travel Consultant role at Grape Escapes Ltd.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Luxury Travel Consultant position at Grape Escapes Ltd.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Grape Escapes Ltd.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Grape Escapes Ltd's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Luxury Travel Consultant.
How to prepare for a job interview at Grape Escapes Ltd
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Grape Escapes Ltd.
