Senior Technical Solutions associate

Granular is a fast-growing climate tech startup developing a platform to help the electricity system transition towards 24/7 clean energy. Our SaaS platform provides portfolio management solutions to electricity companies and suppliers, helping them solve the issue of hourly matching between green generation and consumption, at scale. We are active across Europe and the US and have partnered with Europe’s leading power exchange and grid operators, among others. Following a recent oversubscribed funding round, we are extremely well funded with a long runway.

We are dedicated to fostering diversity and nurturing talent. If you don't possess all the skills listed below but believe you have the qualities we’re seeking, we encourage you to reach out. We value diverse perspectives and are committed to building an inclusive team.

This role is a hands-on professional for our developing “Technical Solutions” team (small team of 3), at the crossroads between Sales and Product teams, and in direct interaction with our clients. The Technical Solutions team is in charge of supporting business development activities by advising prospects and clients and ensuring the delivery and success of the best solution(s) to them, once onboarded.

In practice, this is a client-facing role that involves leveraging significant domain expertise to find the right solution for each customer. The role also requires navigating complex processes and systems (from front to back-office) and figuring out integration plans to ensure a smooth onboarding of our enterprise clients. It is strategically important to our activity and interacts with all parts of our business including our commercial, product and technical activities. It is a great opportunity to make an impact and drive change in the energy industry, while also learning from different departments at Granular and unlocking growth opportunities in several of them!

Responsibilities of this role:

• Hands-on implementation of solutions and case studies with our clients, understanding their workflows, portfolio, teams, processes, and systems.
• Design integrations with our SaaS portfolio management software, often requiring innovative thinking.
• Create scripts to automate parts of the integration when necessary.
• Act as the key partner of our customers, owning the project once the contract is signed, which involves clear communication with various stakeholders and delivering impactful presentations.
• Analyse systems (ETRMs, billing systems / ERPs, CRM) and dissect data representations in our clients’ environments to inform integration strategies.
• Manage client and prospect onboarding and service, from communication and advisory to technical support.
• Report on/synthesise activity, pain points, decisions and progress on ongoing projects to other key managers in the company.
• Identify new opportunities to solve pain points for our customers, either through upselling other parts of our platform or through projects to develop new platform capabilities.
• Contribute to product and other cross-functional projects when required.

Essential Experiences, Competencies & Knowledge:

• Experience as a business analyst, consultant, auditor, or similar roles involving practical experience in complex business processes from data and analysis.
• STEM education.
• Excellent (remote) communication skills, able to interact with a wide variety of internal and external stakeholders.
• Experience in the energy industry or similar industries like commodity trading and banking.
• Strong analytical mindset and problem-solving skills, with acute attention to detail.
• Strong knowledge of a scripting language (preferably Python; VBA or R knowledge a plus).
• Comfortable in a fast-paced environment, working under tight deadlines while maintaining high quality in your work.
• Excel mastery and advanced proficiency with office tools (PowerPoint).
• Fluent in English.

Bonus points for:

• Experience in startup and/or remote environments.
• Knowledge of typical systems used in the energy industry (energy retail CRM, ETRM and other front-to-back solutions, accounting software) and typical functions and processes in a utility business.

What’s in it for you:

• Transparent salaries based on seniority/location.
• Remote first: WFH or your local co-working space.
• Three all-hands gatherings each year.
• 30 days holiday (plus public holidays).
• Physical & mental health: gym subsidies and access to therapy.
• Equity: share options in a fast-growing company.
• Make your mark on an early-stage climate product in a high-impact space.

Granular Energy is a remote-first organisation and this role is 100% remote. We hire employees that live in mainland Western & Central-West Europe so they can get to Paris, Brussels, Amsterdam, or London by train within a reasonable time frame three times per year.