Restaurant Manager - Harrogate. Job in Harrogate Education & Training Jobs

Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Hands-on, operational role throughout all serving periods, will include evenings and weekends.
• Taking a leadership role in engaging with guests and team members to meet and exceed their needs.
• Acting as a coach and mentor to a large team and to ensure high engagement levels, people development and retention, alongside a robust training and development plan.
• Managing cost and revenue in all areas of the restaurant without impact on brand, or quality standards.
• Continuously identifying and developing areas for improvement and motivating the team to actively take part in the process to enhance the brand experience.
• Showing a thorough understanding of the restaurant and hotel market to retain and increase the restaurant's competitive advantage through continuous proactive strategic and operational planning.
• Proactively attracting and selecting talent for the department in line with company procedures and culture.
• Fully responsible for cleanliness of the department.
• Respond efficiently and accurately to customer complaints.
• Implement policies and protocols that will maintain future restaurant operations.
• Take responsibility for the business performance of the restaurant.

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve.
• Passionate about providing excellent service to our guests and developing the team.
• Detail orientated and drives standards.
• Possess a positive attitude and a desire to learn.
• Ability to meet deadlines and work under pressure.
• Friendly, courteous and helpful with excellent communication skills.
• Motivated to go the extra mile for guests and colleagues.
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.

Benefits

• Tips typically over £200 per month (£2,400 per year).
• Complimentary bespoke uniform and chef whites.
• Complimentary meals whilst on duty.
• Refer a Friend bonus - Earn up to £1000.
• Complimentary employee car parking.
• Complimentary state of the art onsite gym - with personal trainer support.
• 31 days annual leave (including bank holidays) increasing with service.
• Professional development opportunities at all levels.
• Reimbursement on work shoes, sight tests and professional memberships.
• Modern and spacious discounted live in accommodation for eligible roles.
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
• We celebrate success with an annual awards ceremony as well as team events and incentives.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite.
• Team Member of the Month Awards.
• Discount on Grantley Hall's Restaurants, Spa products and Gift Shop.
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels.
• Cycle to work scheme.
• Access to Wagestream, allowing you to instantly access your wages.
• Simplyhealth - Health cash plan.