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- Tasks: Join us as a Reservations Consultant, optimising guest experiences and driving revenue.
- Company: Grantley Hall is a luxurious 17th-century hotel in North Yorkshire, renowned for excellence in hospitality.
- Benefits: Enjoy competitive pay, generous holiday, free meals, and discounts on stays and dining.
- Why this job: Be part of a prestigious team in a stunning setting, with opportunities for growth and development.
- Qualifications: Experience in luxury hospitality and strong leadership skills are essential.
- Other info: Access to wellness support, team events, and a vibrant work culture awaits you!
The predicted salary is between 20000 - 30000 £ per year.
RESERVATIONS CONSULTANT – Harrogate
RESERVATIONS CONSULTANT
Full Time
24,500 per annum plus monthly tronc, typically 2,400 annually
37.5 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
• Developing and implementing strategies to maximise revenue, occupancy, and guest satisfaction, working closely with the Sales team.
• Continuously assess and optimize the Reservations function to align with business goals, identifying opportunities to drive revenue and enhance efficiency.
• Providing key insights and recommendations for forecasting and budgeting, contributing to financial planning and business development initiatives.
• Monitoring team performance, including remote team members, ensuring workload distribution is fair, productivity remains high, and service levels are maintained.
• Handling escalated guest enquiries and complaints, resolving issues effectively to maintain guest satisfaction.
• Act as the key liaison between Reservations, Front Office, Sales and Operational teams to ensure seamless communication and guest service.
• Working closely with Marketing to ensure promotional packages and offers are effectively and communicated and implemented within the Reservations system.
• Maintaining expert-level knowledge of all reservations-related systems, including Opera, Premspa, Sevenrooms, Duetto Synxis and One Journey.
• Driving efficiency through technology, identifying system enhancements and automation opportunities to improve the guest booking experience.
Key Skills, Qualities & Experience
• Proven experience in a senior Reservations, Revenue or Front Office leadership role, ideally within a luxury hospitality environment.
• Strong commercial acumen with experience in revenue optimization and data-driven decision making.
• Excellent team leadership and development skills, with a track record of building high-performing teams.
• Exceptional communication and stakeholder management abilities.
• A deep understanding of reservations systems and hotel booking platforms, with a passion for leveraging technology to enhance operations.
• Highly organised, detail-oriented and able to work effectively under pressure
Benefits
Grantley Hall offers a wide range of benefits and opportunities for all employees:
- A monthly service charge – typically £2,400 annually
- 31 days holiday increasing to 33 days with length of service
- Access to earnings before payday (Wagestream)
- Free parking
- Complimentary meals when on duty
- Discounted modern and spacious live-in accommodation
- Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
- Team appreciation and wellbeing activities – Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
- Grantley Hall discounts – 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
- Discounted hotel stays with Pride of Britain hotels
- Complimentary bespoke uniform and annual shoe allowance
- Free sight tests for those eligible
- Onsite Team Gym with professional induction
- Refer a Friend Scheme where you can earn up to £1000
- 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
- Grantley Academy to support your development
- Annual paid volunteering days
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Reservations Consultant - Harrogate employer: Grantley Hall
Contact Detail:
Grantley Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Consultant - Harrogate
✨Tip Number 1
Familiarise yourself with the luxury hospitality sector, especially focusing on revenue optimisation and guest satisfaction strategies. Understanding the unique challenges and opportunities in this field will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the industry, particularly those who have experience in reservations or front office roles. Attend hospitality events or join relevant online forums to connect with potential colleagues and learn from their experiences.
✨Tip Number 3
Gain hands-on experience with the specific reservations systems mentioned in the job description, such as Opera or Duetto Synxis. Familiarity with these platforms can give you a significant edge and demonstrate your commitment to the role.
✨Tip Number 4
Prepare to discuss how you would handle escalated guest enquiries and complaints. Think of examples from your past experience where you successfully resolved issues, as this will showcase your problem-solving skills and customer service focus.
We think you need these skills to ace Reservations Consultant - Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations, revenue optimisation, and team leadership. Use specific examples from previous roles that demonstrate your ability to enhance guest satisfaction and drive revenue.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury hospitality and how your skills align with the responsibilities of the Reservations Consultant role. Mention your familiarity with reservations systems and your approach to resolving guest complaints.
Showcase Your Achievements: Quantify your achievements in previous positions, such as revenue growth percentages or improvements in guest satisfaction scores. This will help illustrate your impact and effectiveness in similar roles.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Grantley Hall
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in luxury hospitality, especially in reservations or front office roles. Discuss specific examples where you maximised guest satisfaction and revenue, as this aligns with the key responsibilities of the role.
✨Demonstrate Your Commercial Acumen
Prepare to discuss how you've used data-driven decision-making in past roles. Be ready to provide examples of how you've optimised revenue and occupancy rates, as this is crucial for the Reservations Consultant position.
✨Emphasise Team Leadership Skills
Since the role involves monitoring team performance, share your experiences in leading and developing high-performing teams. Talk about how you've managed workload distribution and maintained service levels, especially in a remote setting.
✨Familiarise Yourself with Relevant Systems
Research the reservations systems mentioned in the job description, such as Opera and Duetto Synxis. Being knowledgeable about these platforms will demonstrate your readiness to hit the ground running and improve the guest booking experience.
