Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Reception team to provide top-notch guest service and manage front desk operations.
- Company: Grantley Hall is a luxurious 17th-century hotel in North Yorkshire, renowned for its exceptional hospitality.
- Benefits: Enjoy tips over £200/month, complimentary meals, gym access, and 31 days annual leave.
- Why this job: Join a prestigious hotel with a focus on excellence, teamwork, and personal growth.
- Qualifications: Experience in hospitality management, strong communication skills, and a passion for customer service required.
- Other info: Be part of a supportive team that celebrates achievements and offers career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
- Lead, motivate, and support the Reception team to deliver exceptional guest service in line with Grantley Hall\’s luxury standards.
- Oversee all front desk operations, including check-in, check-out, reservations, and guest inquiries.
- Ensure a warm and professional welcome for all guests, creating a memorable first and last impression.
- Coordinate with other departments to provide a seamless and personalised guest journey.
- Monitor service quality, handle guest feedback and complaints effectively, and implement improvements where required.
- Manage staffing levels, training, and scheduling to maintain efficiency and service excellence.
- Take responsibility and be an ambassador for team training and engagement. Consistently finding ways to develop training standards, checklists and onboarding processes. Celebrating team member successes to inspire.
- Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date. Ensure all tools are available for their training.
- To take responsibility for any outstanding charges on the guest ledger and to ensure they are settled promptly.
- Consistently review and develop SOPs to ensure they are up to date for team members and are assisting in the progression of the department.
Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.
- Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues.
- The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
- Computer literate, previous experience in using PMS is essential, Opera V5 or Cloud is desirable. Excellent verbal and written communication skills.
- A high level of confidentiality.
- Full, clean driving licence due to our insurance policies is essential.
- Ability to meet deadlines and work under pressure.
- Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.
- Detail orientated and drives standards.
- Confident, self-motivated and present a professional persona in all circumstances.
- Hands on approach to work, always being productive and looking to improve.
- Well presented, adhering to Grantley Hall\’s grooming standards at all times.
- Experience of managing a large team within the hospitality industry.
- To have a genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5 experience to all guests and visitors
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
- Tips typically over £200 per month (£2,400 per year)
- Complimentary bespoke uniform and chef whites
- Complimentary meals whilst on duty
- Refer a Friend bonus – Earn up to £1000
- Complimentary employee car parking
- Complimentary state of the art onsite gym – with personal trainer support
- 31 days annual leave (including bank holidays) increasing with service
- Professional development opportunities at all levels
- Reimbursement on work shoes, sight tests and professional memberships
- Modern and spacious discounted live in accommodation for eligible roles
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
- We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
- Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
- Team Member of the Month Awards
- Discount on Grantley Halls Restaurants, Spa products and Gift Shop
- Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
- Cycle to work scheme
- Access to Wagestream, allowing you to instantly access your wages
- Simplyhealth – Health cash plan
#J-18808-Ljbffr
Reception Manager - Harrogate employer: Grantley Hall
Contact Detail:
Grantley Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - Harrogate
✨Tip Number 1
Familiarise yourself with Grantley Hall's luxury standards and ethos. Understanding their commitment to exceptional guest service will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and developed teams in previous roles. Highlighting your experience in managing a large team within the hospitality industry will set you apart.
✨Tip Number 3
Research the local area and express your genuine passion for Yorkshire during your interactions. This will demonstrate your enthusiasm for the role and your ability to connect with guests on a personal level.
✨Tip Number 4
Be prepared to discuss your experience with property management systems, particularly Opera V5 or Cloud. Being computer literate and having relevant technical knowledge will be crucial in impressing the hiring team.
We think you need these skills to ace Reception Manager - Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in leading teams and delivering exceptional guest service. Use specific examples that demonstrate your ability to motivate and support a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your enthusiasm for the role at Grantley Hall. Mention how your skills align with their luxury standards and your commitment to providing a memorable guest experience.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure your application is well-written and free of errors. Use clear and professional language to convey your ideas effectively.
Highlight Relevant Training Experience: Discuss any previous experience you have in training and developing staff. Mention specific training programmes you've implemented or participated in, and how these contributed to service excellence in your past roles.
How to prepare for a job interview at Grantley Hall
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and supported your team in the past. Highlight any specific training or development initiatives you've implemented.
✨Demonstrate Customer Service Excellence
Grantley Hall prides itself on luxury service. Be ready to share experiences where you went above and beyond for guests. Discuss how you handle feedback and complaints, showcasing your ability to maintain high service standards even under pressure.
✨Familiarise Yourself with the Property Management System
Since experience with PMS is essential, brush up on your knowledge of Opera V5 or Cloud. Be prepared to discuss how you've used these systems in previous roles to enhance guest experiences and streamline operations.
✨Express Your Passion for Yorkshire
Having a genuine enthusiasm for the local area is key. Share your favourite spots in Yorkshire and how you can incorporate local culture into the guest experience at Grantley Hall. This will show your commitment to providing a personalised service.
