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For Companies At a Glance
- Tasks: Deliver exceptional in-room dining experiences and ensure guest satisfaction.
- Company: Join the prestigious Grantley Hall, a five-star luxury hotel in North Yorkshire.
- Benefits: Enjoy competitive pay, generous holiday, and exclusive discounts on food and accommodation.
- Why this job: Be part of a dynamic team in a stunning environment with opportunities for growth.
- Qualifications: Previous hospitality experience and strong communication skills are essential.
- Other info: Participate in fun team events and enjoy a supportive work culture.
Overview
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Responsibilities
- Set trolleys and trays according to orders and standards
- Make sure all linen, cutlery, glasses and dishes are clean and well-presented prior to delivering to the guest
- Answering the telephone to take food & beverage orders, maximising revenue where possible and you will ensure the correct accompaniments are presented
- Ensure adherence to quality expectations and standards
- Anticipate our guest\’s needs and provide exceptional service to enhance their stay
- Monitor inventory levels and assist with ordering and stock control
- Handle guest orders, inquiries, and special requests with professionalism and courtesy
- The ability to multi-task and think on your feet
- Strong communication skills with both team members and guests
- Previous experience within the hospitality industry, preferably in a room service or F&B setting
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays
Benefits
- A monthly service charge – typically £2,400 annually
- 31 days holiday increasing to 33 days with length of service
- Access to earnings before payday (Wagestream)
- Free parking
- Complimentary meals when on duty
- Discounted modern and spacious live-in accommodation
- Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year.
- Team appreciation and wellbeing activities – Team member of the month awards, BBQs, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
- Grantley Hall discounts – 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector
- Discounted hotel stays with Pride of Britain hotels
- Complimentary bespoke uniform and annual shoe allowance
- Free sight tests for those eligible
- Onsite Team Gym with professional induction
- Refer a Friend Scheme where you can earn up to £1000
- 24/7 Employee Assistance Support line and online portal supporting \”mind, money, move, munch\”
- Grantley Academy to support your development
- Annual paid volunteering days
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In Room Dining Waiter - Harrogate employer: Grantley Hall
Contact Detail:
Grantley Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Waiter - Harrogate
✨Tip Number 1
Get to know the company! Research Grantley Hall and its values. When you walk in for your interview, show us that you understand what makes our luxury hospitality stand out. It’ll impress us and help you connect with the team.
✨Tip Number 2
Practice your communication skills! As a waiter, you'll need to interact with guests and team members smoothly. Role-play common scenarios with a friend or family member to build your confidence before the big day.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury setting like ours. Make sure you look sharp and professional when you come in for your interview. It shows us you’re serious about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you on our radar and shows your enthusiasm for joining the Grantley Hall team.
We think you need these skills to ace In Room Dining Waiter - Harrogate
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the In Room Dining Waiter role at Grantley Hall. Highlight relevant experience in hospitality and how you can contribute to our commitment to service excellence.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we appreciate attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Grantley Hall.
How to prepare for a job interview at Grantley Hall
✨Know the Venue
Before your interview, take some time to research Grantley Hall. Familiarise yourself with its history, values, and the luxury services it offers. This will not only show your genuine interest but also help you tailor your answers to align with their standards of excellence.
✨Showcase Your Experience
Be ready to discuss your previous experience in hospitality, especially in room service or food and beverage settings. Prepare specific examples of how you've handled guest requests or multi-tasked in a fast-paced environment, as this will demonstrate your ability to thrive in their dynamic atmosphere.
✨Emphasise Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Think of scenarios where you effectively communicated with guests or team members, and be prepared to share these during the interview to highlight your interpersonal skills.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or what success looks like in the In Room Dining Waiter role. This shows you're engaged and serious about contributing to their esteemed service standards.
