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- Tasks: Lead the in-room dining team, ensuring exceptional service and guest satisfaction.
- Company: Join Grantley Hall, a luxurious five-star hotel with a rich history and modern amenities.
- Benefits: Enjoy tips, complimentary meals, gym access, and 31 days of annual leave.
- Why this job: Be part of a prestigious hotel known for excellence and career growth opportunities.
- Qualifications: Previous hospitality experience and strong communication skills are essential.
- Other info: Flexible shifts and a supportive work environment await you!
The predicted salary is between 20800 - 29280 £ per year.
IN ROOM DINING SUPERVISOR – Harrogate IN ROOM DINING SUPERVISOR Full Time 26,000 per annum plus monthly service charge, typically 2,400 annually 40 hours Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities • Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees • Ensure adherence to quality expectations and standards • Anticipate our guest\’s needs and provide exceptional service to enhance their stay • Be responsible of Setting trolleys and trays according to orders and standards • Monitor inventory levels and assist with ordering and stock control • Handle guest orders, inquiries, and special requests with professionalism and courtesy • Conduct regular training sessions to enhance staff skills and product knowledge Key Skills, Qualities & Experience • The ability to multi-task and think on your feet • Strong communication skills with both team members and guests • Previous experience within the hospitality industry, preferably in a room service or F&B setting • Excellent communication and interpersonal skills • Strong attention to detail and ability to multitask in a fast-paced environment • Flexibility to work various shifts, including evenings, weekends, and holidays Benefits We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees: Tips typically over £200 per month (£2,400 per year) Complimentary bespoke uniform and chef whites Complimentary meals whilst on duty Refer a Friend bonus – Earn up to £1000 Complimentary employee car parking Complimentary state of the art onsite gym – with personal trainer support 31 days annual leave (including bank holidays) increasing with service Professional development opportunities at all levels Reimbursement on work shoes, sight tests and professional memberships Modern and spacious discounted live in accommodation for eligible roles Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support. We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. Employee Assistance Programme helpline and online support, along with wellbeing champions onsite Team Member of the Month Awards Discount on Grantley Halls Restaurants, Spa products and Gift Shop Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels Cycle to work scheme Access to Wagestream, allowing you to instantly access your wages Simplyhealth – Health cash plan
In Room Dining Supervisor - Harrogate employer: Grantley Hall
Contact Detail:
Grantley Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Supervisor - Harrogate
✨Tip Number 1
Familiarize yourself with the luxury hospitality industry, especially in room service. Understanding the nuances of high-end guest expectations will set you apart during interviews.
✨Tip Number 2
Highlight your previous experience in hospitality, particularly in food and beverage settings. Be ready to discuss specific situations where you provided exceptional service or handled challenging guest requests.
✨Tip Number 3
Demonstrate your ability to multitask and think on your feet. Prepare examples from past roles where you successfully managed multiple priorities while maintaining a high standard of service.
✨Tip Number 4
Show your enthusiasm for team collaboration and training. Share experiences where you contributed to team success or helped train new staff, as this aligns with the key responsibilities of the role.
We think you need these skills to ace In Room Dining Supervisor - Harrogate
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the In Room Dining Supervisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in the hospitality industry, particularly in room service or food and beverage settings. Use specific examples to demonstrate your skills in communication, multitasking, and providing exceptional service.
Showcase Your Skills: Make sure to highlight your strong attention to detail and ability to work in a fast-paced environment. Mention any relevant training or certifications that showcase your commitment to professional development in hospitality.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you are specifically interested in working at Grantley Hall and how you align with their values of service excellence.
How to prepare for a job interview at Grantley Hall
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in the hospitality industry, especially in room service or food and beverage settings. Share specific examples of how you've provided exceptional service and handled guest inquiries.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication with both team members and guests, be prepared to discuss how you effectively communicate in a fast-paced environment. Consider sharing a situation where your communication skills made a positive impact.
✨Emphasize Teamwork and Leadership Abilities
As a supervisor, you'll need to motivate and coach your team. Talk about your experience in leading teams, resolving conflicts, and fostering positive working relationships. Highlight any training sessions you've conducted or participated in.
✨Prepare for Situational Questions
Expect questions that assess your ability to multitask and think on your feet. Prepare examples of how you've successfully managed multiple tasks under pressure, particularly in a hospitality context, to demonstrate your problem-solving skills.
