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- Tasks: Supervise room attendants, ensure cleanliness, and maintain high standards in public areas.
- Company: Join Grantley Hall, a prestigious hotel known for its exceptional service and luxurious experience.
- Benefits: Enjoy tips, complimentary meals, gym access, and 31 days annual leave with professional development opportunities.
- Why this job: Be part of a dynamic team, celebrate success, and make a real impact on guest experiences.
- Qualifications: Detail-oriented, positive attitude, excellent communication skills, and a willingness to go the extra mile.
- Other info: Modern accommodation available for eligible roles and access to exclusive employee discounts.
The predicted salary is between 24000 - 33600 £ per year.
Responsibilities
- Supervise room attendants and linen porters in the afternoon to ensure all tasks are being completed
- Participate in the cleaning of rooms when required
- Check arrival rooms before 3pm each day
- Ensure all public areas are kept to the highest standard throughout the afternoon and into the evening
- Complete all paperwork for room attendants allocations using Opera allocations and reservation traces for special requests
- Carry out room audit checks to ensure standards are kept high and to a consistent level
- Be in communication with front office and duty management during the shift
- Report any damages to rooms or public areas either to your line manager or directly to maintenance
- Ensure that all public areas are maintained to the high standards at all times as per the company SOP by following check lists
- Observe and note all DND signs and ensure daily service note is placed under the door
- Refresh and tidy public area bathrooms and lounges as and when required
- Ensure equipment is in working order and to report any damages to maintenance or your line manager
- Update guest profiles on Opera so any special requests given to you by guests directly, so these preferences can be noted
- Hands on approach to work, always being productive and looking to improve
Qualifications
- Detail orientated and drives standards
- Possess a positive attitude and a desire to learn
- Ability to meet deadlines and work under pressure
- Friendly, courteous and helpful with excellent communication skills
- Motivated to go the extra mile for guests and colleagues
- Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Benefits
- Tips typically over £200 per month (£2,400 per year)
- Complimentary bespoke uniform and chef whites
- Complimentary meals whilst on duty
- Refer a Friend bonus – Earn up to £1000
- Complimentary employee car parking
- Complimentary state of the art onsite gym – with personal trainer support
- 31 days annual leave (including bank holidays) increasing with service
- Professional development opportunities at all levels
- Reimbursement on work shoes, sight tests and professional memberships
- Modern and spacious discounted live in accommodation for eligible roles
- Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector
- We celebrate success with an annual awards ceremony, team events and incentives
- Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
- Team Member of the Month Awards
- Discount on Grantley Halls Restaurants, Spa products and Gift Shop
- Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
- Cycle to work scheme
- Access to Wagestream for instant wage access
- Simplyhealth – Health cash plan
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Housekeeping Supervisor employer: Grantley Hall
Contact Detail:
Grantley Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with the Opera system, as it's crucial for managing room allocations and guest profiles. Understanding how to navigate this software will not only help you in your role but also impress during the interview.
✨Tip Number 2
Showcase your attention to detail by preparing examples of how you've maintained high standards in previous roles. Be ready to discuss specific situations where your efforts led to improved guest satisfaction or operational efficiency.
✨Tip Number 3
Highlight your communication skills by preparing to discuss how you've effectively collaborated with other departments in past jobs. This is key, as you'll need to liaise with front office and management regularly.
✨Tip Number 4
Demonstrate your proactive approach by thinking of ways you can improve processes or guest experiences. Employers love candidates who are willing to go the extra mile, so come prepared with ideas that align with our values at StudySmarter.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping and supervisory roles. Emphasise your attention to detail, ability to meet deadlines, and any previous experience with hotel management systems like Opera.
Craft a Strong Cover Letter: Write a cover letter that showcases your positive attitude and willingness to learn. Mention specific examples of how you've gone the extra mile for guests or colleagues in past roles.
Highlight Communication Skills: In your application, stress your excellent communication skills. Provide examples of how you've effectively communicated with team members and management in previous positions.
Showcase Initiative: Demonstrate your ability to use your own initiative. Include instances where you took proactive steps to improve standards or resolve issues in your previous roles.
How to prepare for a job interview at Grantley Hall
✨Show Your Attention to Detail
As a Housekeeping Supervisor, attention to detail is crucial. Be prepared to discuss how you ensure high standards in cleanliness and organisation, both in rooms and public areas. Share specific examples from your past experiences where your keen eye made a difference.
✨Demonstrate Your Leadership Skills
You'll be supervising room attendants and linen porters, so it's important to showcase your leadership abilities. Talk about your experience in managing teams, resolving conflicts, and motivating staff to maintain high standards. Highlight any training or mentoring you've provided.
✨Communicate Effectively
Excellent communication skills are essential for this role. Prepare to discuss how you interact with other departments, such as front office and maintenance. Provide examples of how you've successfully communicated special requests or issues in the past.
✨Be Ready to Discuss Problem-Solving
In housekeeping, unexpected issues can arise. Be ready to share examples of how you've handled challenges, such as dealing with damaged rooms or last-minute guest requests. Emphasise your ability to think on your feet and find solutions quickly.
